Today on Total Retail

Starbucks announced Tuesday it’s replacing CEO Laxman Narasimhan with Chipotle CEO Brian Niccol, CNBC reports. Narasimhan’s departure is effective immediately. Starbucks CFO Rachel Ruggeri will step in as interim chief executive until Sept. 9, when Niccol officially assumes the top job. The coffee giant’s performance has struggled this year, hurt by weak sales in the…

Despite all the positive momentum these past few years with third-party marketplaces, brands encounter many challenges when working with these platforms — from meeting complex onboarding guidelines to integrating APIs to cataloging data in real time. Brands also have much to lose if they partner with the wrong platform. The obvious loss is time and…

Since Amazon.com started selling books online in 1995, the world has embraced the benefits of e-commerce. In 2023, global retail e-commerce sales reached an estimated $5.8 trillion. It's projected that sales will reach over $8 trillion by 2027. While there’s a lot that has changed from those early days of Amazon selling books, what hasn’t…

It may not feel like it right now, but the winter holiday shopping season will be here in just a few months. While you’re planning your marketing campaigns and product mix for holiday 2024, take some time to review and update your fraud strategies. Adapting your fraud prevention to account for trending e-commerce fraud methods…

There’s a lot at stake for a variety of retailers this back-to-school season with total spending projected to reach $38.8 billion and shoppers planning to allocate their spend across e-commerce (57 percent), department stores (50 percent), discount stores (47 percent), clothing stores (42 percent), and electronics stores (23 percent), according to the National Retail Federation…

e.l.f. Beauty reported a 50 percent gain in net sales in the first fiscal quarter of 2024 and increased its full year forecast as a result. The company reported a net sales of $324.5 million, saying the increase — from $216.3 million a year ago — was a result of both its brick-and-mortar and e-commerce…

In episode 462 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Lauren Benton, general manager, U.S. at Back Market, a verified refurbished technology marketplace. Listen in as Benton provides an overview of the business (1:00), its process for sourcing quality used devices (1:55), and Back Market's first Impact Report showcasing its sustainability efforts (3:55). She…

Summer shopping season, including back-to-school, is underway, bringing opportunities for retailers to drive sales and enhance customer loyalty. The key lies in delivering exceptional customer experiences that can help retailers stand out. In fact, approximately 45 percent of companies worldwide perceive customer experience as a top competitive differentiator. While the overall shopping experience relies on…

Is your organization struggling not only to attract and retain talent but also to keep existing employees engaged and satisfied? If so, you’re not alone, especially if you’re in the retail industry. According to the U.S. Bureau of Labor Statistics, the retail labor market shortage saw its most drastic cut in November 2021, when almost…

There’s no other way to say it: pricing has caught up to everyone. If the recent flurry of TikTok videos about McDonald's Hash Browns has shown us anything, it’s that companies simply can’t raise prices forever. At some point, they’ll price themselves out of the market. Within CPG specifically, prices are rising across the board.…