Today on Total Retail

Apple has shut down its buy now, pay later (BNPL) service known as Apple Pay Later, less than a year after launching it. The service was discontinued in the U.S. as of Monday, ahead of Apple's launch of new Apple Pay features set to hit iPhones this fall. The changes will let Apple Pay users…

While generative artificial intelligence (GenAI) reached peak hype and is on the radar of nearly every retailer, it hasn’t yet been employed widely by shoppers, mostly due to fear of hallucinations or perhaps because brands prefer to avoid introducing steps that could distract shoppers during their buying journey. However, this could all be changing according…

Fraud is a costly reality and a challenge to tamp down in today’s omnichannel retail environment. In 2023, the retail industry experienced the largest percentage (8.7 percent) of suspected fraudulent digital transactions globally, a 21 percent increase over the previous year, and 34 percent growth in suspected digital fraud volume year-over-year according to TransUnion’s 2024…

Post-pandemic the retail industry was anticipating the new normal which never came. While retailers were establishing scalable solutions for challenges that surfaced from supply chain to shelf, artificial intelligence was becoming more accessible to consumers. Fast-forward a few years and what started as a new era quickly shifted to a mandate to do business differently…

Change is now the norm in retail: brands are constantly tweaking their offerings to capture shoppers’ hard-earned money and improve their traditionally razor-thin margins. And their efforts are succeeding; the National Retail Federation predicts that retail sales in the U.S. will grow between 2.5 percent and 3.5 percent this year to between $5.23 trillion and $5.28…

PHOENIX RETAIL, a newly formed joint venture comprising mall owners Simon Property Group, Brookfield Properties, Centennial, and brand equity and management firm WHP Global, received court approval on June 15 to acquire most of Express Inc.’s assets out of Chapter 11. PHOENIX will pay about $174 million split between $136 million in cash consideration and…

Since 2020, U.S. households have been battling high inflation and navigating increased costs for groceries, gas and housing. As a direct consequence of this inflationary environment, consumers have had to make difficult spending decisions. Despite these challenges, the retail industry has remained nimble, adapting with new ways for consumers to purchase goods and services with…

For food retailers and grocers, it’s critical to be cognizant of the fact that consumers are increasingly making purchasing decisions with an eye toward sustainability. Data from Capital One’s Shopping Research Report reveals that more than 177 million U.S. adults are considered eco-friendly shoppers in 2024, up 7.44 percent year-over-year. American consumers are expected to…

Artificial intelligence adoption is no longer a question of “if.” The debate on whether AI will add value is over — yes, AI brings value, lots of value. We can look at the how, but the focus should be on the why. According to a Metrigy study, only 34 percent of retailers said that 2024…

In episode 457 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Margot Grinberg, president of Movado, an iconic Swiss watch brand recognized for design innovation and excellence, and senior vice president of e-commerce for Movado Group, one of the world's premier watchmakers. Listen in as Grinberg provides an overview of the Movado brand and her…