User Experience

What Do Consumers Expect From Retail?
March 1, 2017 at 7:00 pm

It’s been hard times recently for retailers, for example, R.H. Macy & Co. Founded by Rowland Hussey Macy in 1858 in New York City, on opening day the company had sales of $11.08. That would be $328.10 today based on inflation. Macy's moved to Herald Square in 1902 and through expansion eventually became the “largest…

Walker Sands Future of Retail 2016 - Reinventing Retail: 4 Predictions for 2016 and Beyond
February 28, 2017 at 11:03 am

It’s been hard times recently for retailers, for example, R.H. Macy & Co. Founded by Rowland Hussey Macy in 1858 in New York City, on opening day the company had sales of $11.08. That would be $328.10 today based on inflation. Macy’s moved to Herald Square in 1902 and through expansion eventually became the “largest […]

Retail Learnings From 2016 Already Playing Out in Q1 2017
February 15, 2017 at 6:32 pm

Lessons learned during the 2016 end-of-year shopping season are already finding applications in the retail space as store, sales and customer experience models continue to evolve. Retailers are focused on developing new approaches to better target consumers via mobile, online and in-store sales to not only remain relevant, but innovative in the retail marketplace. The…

Customer Experience Study
February 15, 2017 at 2:23 pm

Lessons learned during the 2016 end-of-year shopping season are already finding applications in the retail space as store, sales and customer experience models continue to evolve. Retailers are focused on developing new approaches to better target consumers via mobile, online and in-store sales to not only remain relevant, but innovative in the retail marketplace. The […]

Customer Experience Shines for Jewelry Television
February 13, 2017 at 9:54 am

In episode 77 of Total Retail Talks, Chris Meystrik, chief technology officer at Jewelry Television, a TV network and online retailer of fine jewelry, answers questions from Total Retail's Executive Editor Joe Keenan on how the company is leveraging data to improve the customer experience.

Let’s Get Growing: Expand Your Reach and Deepen Customer Engagement
February 8, 2017 at 2:15 pm

In episode 77 of Total Retail Talks, Chris Meystrik, chief technology officer at Jewelry Television, a TV network and online retailer of fine jewelry, answers questions from Total Retail’s Executive Editor Joe Keenan on how the company is leveraging data to improve the customer experience.

Holiday Shopping Report
January 31, 2017 at 5:36 pm

Innovation is driving massive disruption in consumer behavior. As people browse and purchase online and via mobile, retailers have been forced to rethink just how they market and engage distracted consumers. Multiple channels and touchpoints, from brick-and-mortar stores to mobile websites, apps and social media, means finding the most relevant mix has never been more […]