User Experience
July 12, 2019 at 1:42 pm
This interactive webinar will feature expert speakers who will address the challenges associated with cross-border e-commerce.
July 3, 2019 at 11:12 am
Today’s headlines are bursting with promises of 5G — and now, even 6G is becoming part of the conversation. But the fact is, globally, 4G is still the name of the game and will be for quite some time, with 72 percent of networks expected to run on the fourth-generation cellular network technology through 2022.…
July 3, 2019 at 10:33 am
Expectations of retailers’ customer experience (CX) are higher than ever. Consider, 75 percent of consumers say they would stop shopping with a brand following a bad experience. Walmart is long considered an innovator regarding in-store CX, and its latest activations include everything from Pickup Towers and autonomous floor cleaning robots to the launch of the DotCom…
June 25, 2019 at 1:36 pm
Digital customer experience is a critical part of business success. Consumers have more options than ever to acquire the product or service of their choice, as well as increasingly simple ways to move from one brand to another. It’s up to brands to ensure consumers’ experiences on their digital platforms are flawless or they risk…
June 17, 2019 at 10:36 am
Amazon.com shocked the retail industry during its fourth-quarter earnings call when CFO Brian Olsavsky announced: “So, we’re currently working on evolving our Prime free two-day shipping program to be a free one-day shipping program.” Since Amazon’s announcement, hundreds of e-tailers and their distribution partners have been working hard to figure out how to match the…
May 29, 2019 at 2:28 pm
The retail industry has undergone a significant transformation over the past decade, largely due to the disruptive force commonly referred to as the “Amazon Effect.” By the end of 2019, Amazon is projected to see its share of the total U.S. e-commerce market reach 52.4 percent, up from 48 percent in 2018, and is responsible…
May 24, 2019 at 11:52 am
Learn how brands and online retailers can leverage an optimized site search solution to produce their best holiday season yet.
May 23, 2019 at 10:23 am
As digitally speaking business professionals, we sometimes think consumers making purchases are just like us, living across devices. As marketers, we hope customers experience multiple touchpoints with our brand and come back repeatedly before making a purchase. When we consider a shopper’s journey, we imagine a consumer visiting a website on an iPhone while walking…
May 10, 2019 at 10:00 am
Omnichannel is dead. It’s no longer about the channel, it’s about the holistic customer experience. Customers are looking for personalized, seamless, meaningful interactions with retailers, and to engage with retailers when, where and how they want, regardless of channel or device. Retailers that get this are winning. The retail landscape will change more in the…
April 10, 2019 at 12:15 pm
Over the last few years, the retail industry has experienced an unprecedented transformation. Nordstrom is successfully opening inventory-free locations, Nordstrom Local, where customers can pick up online orders, make returns, have clothing altered, and view custom collections curated by Nordstrom stylists. Meanwhile, Amazon.com is opening stores and experimenting with the elimination of checkout lines. This…
