User Experience
July 26, 2019 at 12:22 pm
Today, companies compete based on customer experience (CX). In fact, almost nine in 10 CX pros say providing exceptional customer experience is very or extremely important to their business. But how do leading organizations optimize customers’ journeys, improve customer experience and measure its impact on the business? To find out, Pointillist surveyed over 700 CX,…
July 23, 2019 at 9:41 am
Attendees at the Salesforce Connections conference in Chicago last month were met with stories of innovation, forward-thinking leaders in e-commerce, and even got their fists pumping with the event’s legendary annual concert. The theme this year was strongly focused on shopper experience, and how the right technology and some out-of-the box approaches can really make…
July 12, 2019 at 1:42 pm
This interactive webinar will feature expert speakers who will address the challenges associated with cross-border e-commerce.
July 3, 2019 at 11:12 am
Today’s headlines are bursting with promises of 5G — and now, even 6G is becoming part of the conversation. But the fact is, globally, 4G is still the name of the game and will be for quite some time, with 72 percent of networks expected to run on the fourth-generation cellular network technology through 2022.…
July 3, 2019 at 10:33 am
Expectations of retailers’ customer experience (CX) are higher than ever. Consider, 75 percent of consumers say they would stop shopping with a brand following a bad experience. Walmart is long considered an innovator regarding in-store CX, and its latest activations include everything from Pickup Towers and autonomous floor cleaning robots to the launch of the DotCom…
June 25, 2019 at 1:36 pm
Digital customer experience is a critical part of business success. Consumers have more options than ever to acquire the product or service of their choice, as well as increasingly simple ways to move from one brand to another. It’s up to brands to ensure consumers’ experiences on their digital platforms are flawless or they risk…
June 17, 2019 at 10:36 am
Amazon.com shocked the retail industry during its fourth-quarter earnings call when CFO Brian Olsavsky announced: “So, we’re currently working on evolving our Prime free two-day shipping program to be a free one-day shipping program.” Since Amazon’s announcement, hundreds of e-tailers and their distribution partners have been working hard to figure out how to match the…
May 29, 2019 at 2:28 pm
The retail industry has undergone a significant transformation over the past decade, largely due to the disruptive force commonly referred to as the “Amazon Effect.” By the end of 2019, Amazon is projected to see its share of the total U.S. e-commerce market reach 52.4 percent, up from 48 percent in 2018, and is responsible…
May 24, 2019 at 11:52 am
Learn how brands and online retailers can leverage an optimized site search solution to produce their best holiday season yet.
May 23, 2019 at 10:23 am
As digitally speaking business professionals, we sometimes think consumers making purchases are just like us, living across devices. As marketers, we hope customers experience multiple touchpoints with our brand and come back repeatedly before making a purchase. When we consider a shopper’s journey, we imagine a consumer visiting a website on an iPhone while walking…
