Technology

Here's what we know about millennials: they're the largest generation to ever exist in the United States. They came of age on the precipice of the digital era. They have very little money in savings (most of them less than $1,000) and often live in the homes they grew up in. They do not marry…

2017 was a tangibly transformative year for retail, and specifically e-commerce, thanks to a handful of burgeoning technologies, including artificial intelligence (AI) and voice-assisted devices. At Quill, we’ve consulted our crystal ball to predict what 2018 has in store for the retail industry. Here are some of the retail and e-commerce trends that look set…

Digital consumers today play retail hopscotch as shopping spans many channels. Wherever consumers buy, in stores or online, one competitive challenge remains — ensuring great customer experiences. Exemplary service is the differentiator. It will separate businesses that step up from those forced to step aside in 2018, as these trends shaping customer service indicate. Trend…

Riverbed Technology’s Retail Digital Transformation Survey explores the current state of brick-and-mortar retailers and the tools they need to stay competitive, thrive and drive meaningful customer experiences. The global survey of 300 IT decision makers from the retail sector across the United States, Australia and Germany reveals the importance of adopting next-generation technology to enhance the customer buying experience and ultimately drive a cohesive in-store to online digital presence. In fact, nearly half of respondents agreed their company will need to adopt new technology in the next three years to evolve and stay competitive, with 98 percent identifying cloud-based solutions as critical to transforming the digital retail experience.

Each day, the world seems bigger, more diverse and moves much faster. Predicting the future — always a dubious proposition — seems like a fool’s errand in this climate, given the dizzying pace of disruption. But as Peter Drucker once said, “The best way to predict the future is to create it.” For retailers, that…

This year, Infosys has released a new report based on a survey of IT decision makers and senior executives at enterprises in seven countries. The goal of this report is to shed light on the impact artificial intelligence (AI) is already having in businesses, examine what differentiates those achieving value vs. those that are not, and provide business and technology leaders with guidance to help them navigate the rapidly changing business climate as AI takes hold.

A few weeks ago, Target CEO Brian Cornell described innovation pilots as "nice little experiments that distract the organization." His focus at Target is finding ideas that stick; technology that can sustain scaling across their stores, employees and customers over time. Although Cornell's comment rubbed some retailers the wrong way, he made an accurate point:…

For the first time ever, consumers planned to do more of their holiday shopping online than in-store, according to recent research. Retailers had to be ready! Post-holiday they must understand how to use digital marketing to drive conversions and deepen their connection with customers. One of the most effective tactics for doing so is retargeting.…

Amazon.com on Monday will open Amazon Go, its automated grocery store in Seattle, to the public. The store replaces cashiers with a checkout-free shopping experience made with with what Amazon calls "Just Walk Out" technology that uses computer vision, deep learning algorithms and sensor fusion — many of the same advances being used to develop autonomous…

After speaking with a variety of retailers at NRF Big Show 2018 and attending some of the sessions, what was evident is that retailers put off capital investment in 2017, choosing instead to focus on continued efforts to reduce costs and consolidate operations. However, 2018 is anticipated to be a year when retailers will begin…