Technology
March 27, 2018 at 11:40 am
Though too much debt and the pre-holiday season bankruptcy were cited as the main reasons for Toys"R"Us’ demise, I can’t help thinking that this story could have ended differently had the company done a better job of listening to its customers. Sure, Amazon.com with its treasure of data, is a formidable rival, as it is…
March 26, 2018 at 5:49 pm
Technology is having a profound effect on the retail industry. Technologies such as the web, cloud, mobile devices and artificial intelligence (AI) are accelerating the evolution and transformation of this long-standing, multitrillion dollar industry. One obvious example is that consumers today have far more options for shopping than ever before, including from the comfort of…
March 26, 2018 at 12:58 pm
In episode 136 of Total Retail Talks, Joe Choti, president and CEO of Tickets.com, an online seller of event ticketing technologies, solutions and services for thousands of top arts, entertainment and sports organizations, discusses how the company is integrating NFC contactless ticketing solutions for iPhone and Apple Watch users at live events. Choti was interviewed earlier…
March 23, 2018 at 9:37 am
In an interview this week at Shoptalk in Las Vegas, Dan Park, CEO of BuildDirect, discusses how the home improvement online marketplace is using artificial intelligence (AI) to optimize merchandising its site, particularly pricing.
March 22, 2018 at 11:02 am
The world of social media advertising is going through a seismic shift. Not only are brick-and-mortar businesses fighting for survival, many e-commerce brands are struggling to find and maintain their target social media audiences. In a world that includes thousands of competitors, a wide range of social channels and millions of demanding buyers, retailers must…
March 20, 2018 at 1:00 pm
The retail industry is in the throes of a major transformation as the traditional retail model gives way to new modes of “experiential retail.” A key element of experiential retail is the innovative use of technology to provide richer shopping experiences that are more informative, frictionless, immersive and satisfying. To create richer experiences both online…
March 16, 2018 at 10:14 am
Stop me if you’ve had this problem before. You’re doing some online shopping and have found a new shirt or dress that's just perfect. You even pay for expedited shipping because you can’t wait to wear it and show it off to all of your friends. The day finally comes and the box arrives, but…
March 14, 2018 at 6:08 pm
As the cyber threat landscape continues to grow — and threat actors increasingly steal data, commit acts of fraud, and expand retailer losses — it’s time for the retail industry to rethink its cybersecurity strategies and shift the focus to the protection of online outlets. As many have seen, news of point-of-sale malware has increasingly…
March 14, 2018 at 10:56 am
As Nick Wingfield, technology correspondent for The New York Times described in his vivid, first-hand account of shopping at the Amazon Go store, it’s hard not to get excited about the future of retailing. And while the retail industry can use all the good press it can get, I’m not sure this is it. It was…
March 14, 2018 at 9:27 am
“Alexa, place an order for AAA batteries.” This simple request is just one example of the millions of purchases made each day by digital assistants. As connected devices like Amazon’s Alexa or Google Home become more mainstream, the very act of going to the store to buy batteries, for example, is becoming antiquated. But as…
