Technology

Embracing MACH Principles for Agile Store Systems Transformation
January 25, 2024 at 9:27 am

In the ever-evolving landscape of retail, businesses are constantly seeking innovative ways to keep pace with changing consumer preferences, market dynamics, and technology advancements. The MACH architecture principles — microservices, API-first, cloud-native, and headless — have emerged as a powerful framework for retailers looking to transform their store systems, break free from legacy constraints, and…

5 Key Retail Trends to Look for in 2024
January 24, 2024 at 11:51 am

With all the buzz surrounding artificial intelligence in the retail industry, it’s no surprise that its embrace is one of the top trends as the industry begins 2024. The rapid growth of AI, machine learning and predictive technologies is opening up new worlds of opportunities. However, AI isn’t the only key trend in retail. Here…

Cold Shoppers, GenAI and Measurement: A Look Ahead to Retail in 2024
January 24, 2024 at 11:32 am

As retailers gear up for 2024, they find themselves in an ever-changing market ... yet again. They understand shoppers and offer them value in a world where customer privacy is coveted, third-party cookies aren’t an option, and anonymous shoppers reign, representing a bulk of transactions. The technologies powering e-commerce platforms continue to evolve, but now…

How AI and Generative Design Are Transforming Store Layouts for Enhanced CX
January 24, 2024 at 9:08 am

For retailers designing curated and experiential spaces for customers to elevate their in-store experience vs. competitors’ stores or e-commerce alternatives, the challenge remains: How do you design a store layout that maximizes both the customer experience and overall sales? Artificial intelligence (AI), including generative AI, can provide deeper insights, faster iterations and more intuitive store…

2024 Predictions: AI Gets Personal While Cloud Providers Get Niche
January 24, 2024 at 8:45 am

2023 was a tumultuous economic year. As brands finalize their 2024 budgets, it’s clear that every dollar must be invested wisely. Decision-makers have a difficult choice: Where should those dollars go to get the most return on investment? For brands looking to get the most out of their 2024 budget, we predict two key digital…

NRF 2024: AI, Digital Stores, Flexibility and Other Trends Dominating Retail’s Big Show
January 23, 2024 at 10:01 am

Artificial intelligence took center stage at the National Retail Federation's annual Big Show held in New York City last week. Some 40,000 attendees and retailers from across the globe swarmed the Javits Center to explore AI-focused technologies and other innovations tailored to their current requirements, opening doors to new possibilities. RFID Has Come a Long…

Foundational Retail and the Return of the Store Headline NRF Big Show Trends
January 22, 2024 at 11:45 am

With over 40,000 people, 6,200 brands, 100 countries represented, and over 1,000 exhibitors, retail’s Big Show lived up to its name this year and artificial intelligence was the headlining topic. However, while AI dominated the content sessions at NRF, the real conversations were happening in the breakout rooms and on the expo floor, and attendees…

E-Commerce in 2024: 5 Tech Trends Defining the Digital Landscape
January 18, 2024 at 12:27 pm

If 2023 marked brands' initial steps into integrating generative artificial intelligence into their e-commerce strategies, 2024 is set to witness its explosive growth. There's palpable anticipation as conversational commerce gears up — and not just for major industry players, but gradually becoming accessible to brands of all sizes. Consider conversational commerce and dynamic personalization. These…

Holiday Shopping With Gen AI. Here’s How I Fared
January 17, 2024 at 9:48 pm

It comes with the cold and the falling leaves: The mounting horror that time is running out. It was already December and I hadn’t thought once about Christmas presents. I'm not an especially talented gift-giver, and my family doesn't have easily satisfied tastes. Every year I find myself daydreaming about a polite, hypercompetent professional who…

How Lowe's is Prioritizing Omnichannel Investments
January 17, 2024 at 8:06 pm

Seemantini Godbole, executive vice president, chief digital and information officer, joined Lowe's in 2018. In a discussion this week at NRF's 2024 Big Show with Scott Rankin, principal and global head of strategy at KPMG, Godbole said when she was brought into the company, "there was a lot of things to be desired from a…