Technology
June 20, 2018 at 10:48 am
This report examines how the activities traditionally associated with commerce are being disrupted and transformed by innovations that will redefine how we produce, distribute, market and consume products and services. Our analysis points to a redefinition and upgrade of commerce practices around rapid technological, operational and societal shifts that are already disrupting how we experience reality as well as what and who we trust. It offers a view into the future of commerce.
June 17, 2018 at 9:02 pm
Brand experience can make or break a business, but most companies are too focused on other priorities — e.g., financial planning, partnerships and expansion — to get to the root of whether their brand experience is really a positive one for its customers. A survey from global consulting firm Bain & Company shows that 80 percent…
June 15, 2018 at 11:34 am
Microsoft is reportedly working on technology that would eliminate cashiers and checkout lines from stores, six people familiar with the matter told Reuters this week. More specifically, the software giant is developing a system that tracks what shoppers add to their carts. Reportedly, Microsoft has shown sample technology to several global retailers and has had talks…
June 15, 2018 at 10:02 am
Loyalty programs are extremely prevalent these days; it seems everywhere you might make any kind of purchase offers you a rewards card. While some retailers do loyalty better than others, consumer opinions of these kinds of programs are varied. Accenture found that 23 percent of global consumers demonstrate a negative or non-existent reaction to loyalty…
June 13, 2018 at 12:32 pm
When we look back in 10 years time, it’s clear that 2018 will be seen as a pivotal year for retail, and especially for the convenience sector. Amazon.com's pincer movement strategy of buying Whole Foods and launching Amazon Go has the potential to fundamentally change the industry. It sets the two retail imperatives as customer…
June 11, 2018 at 6:50 pm
There’s no denying Amazon.com leads the way with artificial intelligence (AI) in retail and e-commerce. The company’s advanced flywheel model rethinks how AI improves digital customer experiences (CX) and has ingrained the very idea of AI into how Amazon lives and breathes. Retailers may be intimidated looking at Amazon’s suite of new AI-powered products and…
June 4, 2018 at 10:48 am
In episode 148 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Sid Gupta, founder, president and CEO of Lolli and Pops. Gupta discusses why Lolli and Pops is different from other candy shops, what experiential retail means to the brand, how it's using technology as a competitive advantage, among other topics.
May 31, 2018 at 10:22 am
We've become increasingly accustomed to reading about retailers closing dozens of stores, while countless new technologies promise to revitalize those remaining. Retailers experimenting with lifesaving tools are overwhelmed by the options. Some executives are signing off on systems meant to change how their employees work and interact with customers (a good thing), but with no…
May 18, 2018 at 11:48 am
Kroger announced a deal this week with British online grocer Ocado to help improve its grocery delivery services through the construction of robotically operated warehouses. A report by Reuters states the deal is Ocado's first in the United States and company’s fourth major agreement with retailers in six months. Kroger CEO Rodney McMullen called the…
May 18, 2018 at 9:32 am
Compared with other industries, retailers are ahead in some areas of cloud analytics — and lag in others. A new survey from Teradata reveals that retailers continue to invest heavily in cloud analytics to stay ahead of competitors and innovate for customers. The largest global retailers are moving their analytics operations to the cloud at…
