Technology
Brand experience can make or break a business, but most companies are too focused on other priorities โ e.g., financial planning, partnerships and expansion โ to get to the root of whether their brand experience is really a positive one for its customers. A survey from global consulting firm Bain & Company shows that 80 percentโฆ
Microsoft is reportedly working on technology that would eliminate cashiers and checkout lines from stores, six people familiar with the matter told Reuters this week. More specifically, the software giant is developing a system that tracks what shoppers add to their carts. Reportedly, Microsoft has shown sample technology to several global retailers and has had talksโฆ
Loyalty programs are extremely prevalent these days; it seems everywhere you might make any kind of purchase offers you a rewards card. While some retailers do loyalty better than others, consumer opinions of these kinds of programs are varied. Accenture found that 23 percent of global consumers demonstrate a negative or non-existent reaction to loyaltyโฆ
When we look back in 10 years time, itโs clear that 2018 will be seen as a pivotal year for retail, and especially for the convenience sector. Amazon.com's pincer movement strategy of buying Whole Foods and launching Amazon Go has the potential to fundamentally change the industry. It sets the two retail imperatives as customerโฆ
Thereโs no denying Amazon.com leads the way with artificial intelligence (AI) in retail and e-commerce. The companyโs advanced flywheel model rethinks how AI improves digital customer experiences (CX) and has ingrained the very idea of AI into how Amazon lives and breathes. Retailers may be intimidated looking at Amazonโs suite of new AI-powered products andโฆ
In episode 148 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Sid Gupta, founder, president and CEO of Lolli and Pops. Gupta discusses why Lolli and Pops is different from other candy shops, what experiential retail means to the brand, how it's using technology as a competitive advantage, among other topics.
We've become increasingly accustomed to reading about retailers closing dozens of stores, while countless new technologies promise to revitalize those remaining. Retailers experimenting with lifesaving tools are overwhelmed by the options. Some executives are signing off on systems meant to change how their employees work and interact with customers (a good thing), but with noโฆ
Kroger announced a deal this week with British online grocer Ocado to help improve its grocery delivery services through the construction of robotically operated warehouses. A report by Reuters states the deal is Ocado's first in the United States and companyโs fourth major agreement with retailers in six months. Kroger CEO Rodney McMullen called theโฆ
Compared with other industries, retailers are ahead in some areas of cloud analytics โ and lag in others. A new survey from Teradata reveals that retailers continue to invest heavily in cloud analytics to stay ahead of competitors and innovate for customers. The largest global retailers are moving their analytics operations to the cloud atโฆ
Attendees will learn how online retailers can leverage modern e-commerce automation and business intelligence technology.