Technology

Top 3 Insights From 100 Brands Using Generative AI in E-Commerce
February 29, 2024 at 9:13 am

How generative artificial intelligence will transform online shopping is a hot topic in e-commerce. One year after generative AI started to dominate headlines, what have we learned about its real impact on e-commerce? This article presents findings from iAdvize’s inaugural Barometer of Generative AI in E-Commerce — a report that uses first-party data to share…

How Bloomingdale’s is Using AI to Bring Humanity to Shopping
February 28, 2024 at 6:49 pm

At a session during the eTail West show on Tuesday, James Kim, vice president of digital and technology at Bloomingdale's, shared how the retailer is incorporating artificial intelligence into its business to bring more humanity to a very human activity: shopping. Kim outlined Bloomingdale's innovative approach to integrating AI to enhance customer experiences and drive…

Redefining Retail: 3 AI Trends Leading the Way
February 28, 2024 at 12:08 pm

For some time now, many retailers have been exploring the use of artificial intelligence to enhance various aspects of their business, from inventory placement to merchandising assortments. However, the conversation gained renewed momentum in 2023 with the emergence of ChatGPT and generative AI. This increased interest in the potential of AI to transform retail operations…

Retail Has Been Slow to Embrace AI. Here’s Why.
February 22, 2024 at 6:54 pm

Artificial intelligence (AI) may be the next big thing, yet most retailers wait on the sidelines, watching what other businesses reap from this new digital technology. It’s not that they don’t want to pursue this new technology. Working in low-margin businesses, retailers understand the value of a technology that can promote significant organizational change and…

Making the Most of In-Store Mobile Technology
February 22, 2024 at 6:19 pm

Nearly every retailer is heavily investing in improving their online and in-store channels. However, not every retailer is considering the scenarios in which online channels are being used in a retail store. In fact, nearly half (46 percent) of global in-store shoppers reported using a smartphone to enhance their most recent shopping journey. Despite this…

Embracing Top Retail Tech Strategies for 2024
February 21, 2024 at 4:27 pm

In the rapidly evolving retail landscape, 2024 is already proving to be a crucial year for retailers to improve customer acquisition and retention. Analysts report that global expenditures on digital transformation initiatives will reach $3.4 trillion by 2026, with software innovation being the driving force behind trends like immersive shopping experiences, redefining the in-store experience,…

Conversational Commerce for Better Customer Experience
February 20, 2024 at 9:39 am

Since Amazon Echo’s 2014 launch, conversational commerce has been a hot topic of conversation in retail (pun intended). The biggest question: How can conversational commerce improve shopping experiences? For the last decade, the answer seemed to be it doesn’t. Consumers struggled to leverage these tools to shop, unless they were reordering a previous purchase. Conversational…

How Traceability Technology is Helping Luxury Retailers Stay in the Game
February 14, 2024 at 11:40 am

In an age where everyday goods cost more than ever, is our appetite for the finer things subsiding? According to Bank of America card data, credit card spending for luxury fashion is down 16 percent year-over-year, the product of a six-quarter-long decline. In October, one of the world’s top luxury retailers saw its stock drop…

Gen AI's Impact on Retail: Overcoming Data Challenges and Ethical Considerations
February 14, 2024 at 11:12 am

Microsoft and Google strategically unveiled their generative artificial intelligence capabilities for the retail industry in time for the National Retail Federation's 2024 Big Show in New York, capturing the attention of the world's leading retailers and industry leaders at this premier event. These offerings, spanning customer engagement, shopper journey experiences, and operational enhancements, align seamlessly…

Are Consumers Shying Away From AI-Driven Purchases?
February 7, 2024 at 11:45 am

There's just one problem: consumers might not like artificial intelligence, at least not in an e-commerce context. Recently, we conducted a survey of 2,000 consumers, and its results on this front were unambiguous: 85 percent of shoppers reported that they were not interested in using AI to help make purchasing decisions, and 60 percent said…