Technology
January 29, 2019 at 11:58 am
A store of the future should always be customer-first, open to new experimentation, and have a fluid and dynamic support system, at least according to Albert Vita, director of in-store experience and visual merchandising at The Home Depot. Vita addressed the topic during a conversation with Zivelo CEO Healey Cypher at the National Retail Federation's…
January 29, 2019 at 9:59 am
Data from holiday shopping reveal insights into gift buying behavior that should inform your 4 Ps: product, price, place and promotion
January 18, 2019 at 9:15 am
In this episode of Retail Right Now, Total Retail’s Joe Keenan presents six key takeaways from this week’s 2019 NRF Big Show.
January 17, 2019 at 3:30 pm
In an interview at this week's National Retail Federation Big Show in New York City, Kendall Vinson, senior director of information technology at Orvis, a fly-fishing and outdoor gear and apparel brand, discussed how the company has partnered with cloud computing company NetSuite to help it quickly onboard new business units, house customer and product data, and…
January 17, 2019 at 12:33 pm
In the retail industry, customer experience has always been important, but it's now vital to drive customer satisfaction, repeat business and store profitability. Improving customer satisfaction and dwell time drives more items in the shopping cart and enhanced profitability. There’s a growing demand for new technologies to help retailers improve operations, develop stronger connections with today’s…
January 10, 2019 at 11:33 am
Amazon.com has raised consumer expectations of retailers on levels of service, speed and ease of use. Amazon has built an amazing search and recommendation engine by capturing years of transactional and search data on its platform. Once a consumer has found their product, the transaction is designed to be frictionless, incredibly fast and convenient with…
January 9, 2019 at 1:11 pm
Total Retail is excited to present to you its 50 Best Retail Tips of 2018! For the past several years, the Total Retail editorial team has spent time in the fourth quarter poring over the work of our expert contributors to identify the 50 very best tips of the year, and 2018 was no exception. We…
January 9, 2019 at 12:45 pm
Based on the retail advancements we witnessed last year, here are five predictions industry leaders should keep an eye out for in 2019.
January 8, 2019 at 1:14 pm
Retailers are looking for ways to improve their customers‘ experiences across all channels in which they interact with their brands, and they're turning to technology solutions to help them do so. This was a key finding from Total Retail's 2018-2019 Retail Technology Report, which provides data and analysis on retailers current usage of technology, as…
January 4, 2019 at 12:16 pm
Many retailers aren’t deploying end-to-end omnichannel strategies that will achieve a successful customer experience.
