Technology

Lush Cosmetics Reduces Costs, Improves Service With Store Communication Platform
February 13, 2019 at 12:03 pm

In an effort to better connect its remote brick-and-mortar employees with company headquarters, beauty retailer Lush Cosmetics recently introduced a communication and workflow platform for its store associates and managers. The app-based platform is used as a vehicle for daily communications between the company's executives and its front-line staff in its stores. Lush uses the…

Toys”R”Us is Now Tru Kids Inc.
February 11, 2019 at 2:14 pm

Toys”R”Us  has officially emerged as Tru Kids Inc., a  new company, with new leadership and a new vision, according to a press release published today. Effective Jan. 20, Tru Kids Inc. doing business as Tru Kids Brands, became the parent company of Toys”R”Us, Babies”R”Us, Geoffrey and more than 20 consumer toy and baby brands. Tru Kids is…

Digital Innovation Yields Sweet Returns for Mars Wrigley Confectionery
February 11, 2019 at 11:15 am

In episode 182 of Total Retail Talks, recorded at Groceryshop in Las Vegas, Heather Kang, global vice president of digital commerce at Mars Wrigley Confectionery (MWC), parent company of leading brands such as M&M's, Snickers, Twix and others, details how the company is building a culture of innovation, provides insight into two recent digital commerce…

5 Key Retail Trends for 2019
January 31, 2019 at 2:20 pm

From our work with companies across the retail spectrum — from U.K. grocery to U.S. apparel — we witness the ongoing transformations taking place. Here are our perspectives on what 2019 might have in store, and some key questions to ask when evaluating existing and new retail strategies. Social Commerce Boom Increased usage of Facebook,…

How the Postal Treaty Withdrawal Impacts Retailers
January 31, 2019 at 11:03 am

When shopping large online retailers, such as Amazon.com or eBay, it's impossible not to notice the seemingly impossible low cost of many China-sourced products. In fact, upon further inspection, it's often the case that all these extremely low-priced items even include free shipping. This begs the question: How can China afford to ship products to…