Technology

Try This On for Size: Why US Fashion Retailers Must Not Dismiss True Sizing Technology
March 12, 2024 at 4:15 pm

Given the growing returns crisis within the United States' e-commerce and apparel sector, the urgency to address the core issues cannot be overstated. Why? Because a staggering 2.6 million tonnes of returned clothing have amassed in the country, signaling a critical juncture for retailers to rethink their strategies. In 2023 alone, clothing returns soared to…

3 Leading Brand Execs on Using CDPs to Boost Marketing Performance
March 7, 2024 at 2:34 pm

Customer data platforms (CDPs) are technology solutions that combine data from multiple tools to create a single centralized customer database containing data on all touchpoints and interactions with your product or service. With that data in hand, marketers are able to create the personalized experiences that consumers have come to expect and in many cases…

AI for Retail Lending: What Does the Future Hold?
March 6, 2024 at 10:28 am

Artificial intelligence is fundamentally changing how retailers and merchants attend to customers and even how they manage inventory, all via technology such as chatbots and facial recognition. And now, AI can potentially transform lending in the sector, too. Banks, lenders and merchants with white-labeled lending offerings could eventually use AI to address credit risk assessment,…

Navigating the Digital Retail Revolution: Overcoming Technology and Software Challenges
March 4, 2024 at 11:47 am

Relentless changes in technology and software are challenging the retail industry to keep pace with adoption. In an era when digital transformation is the key to staying competitive, retailers continue to grapple with a myriad of challenges ranging from legacy systems and data silos to ever-evolving consumer expectations. In addition, retailers can’t get by simply…

The Future of Retail: 3 Insights for 2024
February 29, 2024 at 9:20 am

For retailers, consumers are, and always have been, the beating heart of business success. In today’s world of ample choice for customers, this vitality is at an all-time high. Consumer buying power is higher than ever as is the importance of building loyalty and trust among them. Retailers know it's crucial to anticipate customer needs…

Top 3 Insights From 100 Brands Using Generative AI in E-Commerce
February 29, 2024 at 9:13 am

How generative artificial intelligence will transform online shopping is a hot topic in e-commerce. One year after generative AI started to dominate headlines, what have we learned about its real impact on e-commerce? This article presents findings from iAdvize’s inaugural Barometer of Generative AI in E-Commerce — a report that uses first-party data to share…

How Bloomingdale’s is Using AI to Bring Humanity to Shopping
February 28, 2024 at 6:49 pm

At a session during the eTail West show on Tuesday, James Kim, vice president of digital and technology at Bloomingdale's, shared how the retailer is incorporating artificial intelligence into its business to bring more humanity to a very human activity: shopping. Kim outlined Bloomingdale's innovative approach to integrating AI to enhance customer experiences and drive…

Redefining Retail: 3 AI Trends Leading the Way
February 28, 2024 at 12:08 pm

For some time now, many retailers have been exploring the use of artificial intelligence to enhance various aspects of their business, from inventory placement to merchandising assortments. However, the conversation gained renewed momentum in 2023 with the emergence of ChatGPT and generative AI. This increased interest in the potential of AI to transform retail operations…

Retail Has Been Slow to Embrace AI. Here’s Why.
February 22, 2024 at 6:54 pm

Artificial intelligence (AI) may be the next big thing, yet most retailers wait on the sidelines, watching what other businesses reap from this new digital technology. It’s not that they don’t want to pursue this new technology. Working in low-margin businesses, retailers understand the value of a technology that can promote significant organizational change and…

Making the Most of In-Store Mobile Technology
February 22, 2024 at 6:19 pm

Nearly every retailer is heavily investing in improving their online and in-store channels. However, not every retailer is considering the scenarios in which online channels are being used in a retail store. In fact, nearly half (46 percent) of global in-store shoppers reported using a smartphone to enhance their most recent shopping journey. Despite this…