Technology
The cross-channel behavior of todayโs consumers are causing retailers and brands to re-evaluate the technology they're investing in. The result has been increased investments in technology systems enabling omnichannel operations, such as order and inventory management systems. Thatโs just one of the key takeaways from Total Retailโs 2019 Retail Technology Report, which was produced inโฆ
In a post to its company blog last week, popular fashion resale platform Poshmark announced that its servers had been accessed by an "unauthorized third party." The hackers stole private data from users in the U.S. that included personal email addresses, Poshmark account usernames, clothing size preferences, and social media account information. Poshmark, which isโฆ
Fraud affecting online retailers is on the rise. According to LexisNexisยฎ Risk Solutionsโ 2018 True Cost of Fraud for the Retail Sector study, successful retail fraud attempts rose almost 30 percent between 2017 and 2018. Every $1 of fraud costs midsize to large retailers an average of $3.29. So how can retailers protect themselves with an increasingโฆ
The modern-day retail environment is anything but stagnant. With a rise in e-commerce shopping and delivery, consumersโ desire for efficiency and convenience reigns supreme. With this, traditional brick-and-mortar retailers cannot rely solely on historical insights to guide them through the next phase of buying and selling. SAPโs recent study, conducted by leading industry analyst Forresterโฆ
In episode 207 of Total Retail Talks, Executive Editor Joe Keenan speaks with Lester Holze, vice president of sales, retail and CPG at Experian Marketing Services, and Dan Thorpe, analytics leader at Chico's FAS. Listen in as Holze and Thorpe discuss why Chico's FAS chose Experian as its data partner and how the relationship has helped the women'sโฆ
In this weekโs Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the release of Total Retailโs 2019 Retail Technology Report, which was produced in conjunction with Arm Treasure Data, an enterprise customer data platform. This third annual report was based on a survey of Total Retailโs audience about their current usage ofโฆ
Due to the cross-channel behavior of todayโs consumers, shifting from channel to channel and device to device in the same purchase journey, retailers and brands are spending more of their technology budgets on systems and solutions that enable omnichannel operations โ e.g., order and inventory management systems. At the same time, they've yet to fullyโฆ
According to recent data, the majority of retailers think artificial intelligence (AI) will be a competitive necessity in the next few years. This comes as no surprise, with the expansive list of benefits that AI brings to the retail industry, including improved customer experience, reduced operational costs and increased efficiency. As retailers are rushing toโฆ
An Analysis of Trends, Buying Behaviors, and Future Opportunities
Blockchain is a game changer for supply chain traceability. And that opens up a huge range of new possibilities for consumer goods brands to drive growth โ delivering hyper-relevant customer experiences, engendering deeper customer relationships, and offering something thatโs โjust rightโ in the moment. Central to this is transparency. Todayโs consumers are more concerned thanโฆ