Technology
Retailers are accelerating efforts to become more โintelligentโ as they try to stay ahead of competitors and customer demand, as revealed in Zebraโs 2019 Intelligent Enterprise Index. In fact, retail gained the most momentum of all sectors over the last 12 months, graduating from the bottom of the 2018 vertical Index rankings to nearly theโฆ
Youโre not the only one vying for customers. The competition in the e-commerce space is really harsh, and to out-think rivals, you should add more digital flair to your business operations. Not sure where to start? Providers of e-commerce development services recommend these five methods of retaining existing clients and winning new ones: 1. Makeโฆ
During the last Black Hat Conference, an event that brings together some of the biggest players in the cybersecurity industry, PerimeterX conducted a survey in order to assess the current perceptions of bots among the cybersecurity elite. The survey was conducted on the show floor with 304 security experts, and it provides valuable insight intoโฆ
Businesses have become all too quick to market to Gen Z, the emerging buyers continuing to dominate headlines. However, it could be dangerous to focus so heavily on these new consumers when weโve barely begun to understand millennial shoppers. Looking ahead is important, but brands are just chasing the shiny new object by pivoting rightโฆ
Chatbots and other artificial intelligence-assisted customer service tools continue to grow exponentially as retailers look to improve efficiencies. The benefits of chatbots and electronic systems for businesses are relatively straightforward: less time spent monitoring communication channels, less expensive customer service solutions, and even the ability to grow by converting potential customers. Some analysts believe chatbotsโฆ
As we begin a new year, itโs important to reflect on how far weโve come in the past year โ and the past decade, for that matter โ to determine where weโre going in the next year (or 10). Itโs without question that artificial intelligence (AI) has played an integral role in the MarTech industryโฆ
The merging of physical and digital has made retail customers more demanding than ever. What do customers want? They want everything โฆ and they want it now. They want the excitement only physical retail can deliver. As Neiman Marcus CEO Geoffroy van Raemdonck told Forbes about its new store at Manhattanโs Hudson Yards, itโs notโฆ
As we greet the new decade, itโs worth pausing to reflect on how technology has impacted retail over the last 10 years, and consider how it will continue to shape this industry over the next 10. In 2009, e-commerce represented 3.9 percent of total retail spending. This number has nearly tripled since, and is expectedโฆ
Black Friday is a day that retailers wait for all year, and 2019 was no different. Digital sales for the retail holiday increased nearly 20 percent last year, reaching $7.4 billion across the 4,500 retail websites tracked by Adobe Analytics. Consumers also found their way into brick-and-mortar locations much more often, with many having optedโฆ
The National Retail Federationโs annual convention and expo was held in New York City last week, and had almost 40,000 attendees, with hundreds of exhibitors, speakers and sessions. The industry continues to invest heavily in technology innovation, supply chain and fulfillment solutions, and engaging physical store experiences, and we saw continued incremental progress in all theseโฆ