Technology

Customer support is evolving at a rapid rate, and many brands are reimagining the impact that a retailer’s support team can have on their customer’s experience and their overall business. However, while there's plenty of change happening today, it’s critical for brands to always keep an eye on the trends impacting tomorrow. Here's a look…

For all the talk about the power of artificial intelligence (AI) to drive meaningful transformation for retailers that want to reinvent themselves for today's demanding renvironment, many companies fall short of harnessing the full benefits of AI and analytics for actionable insights. That’s because many of these attempts fail to take into account the human…

Amazon.com confirmed today that it's launching a new business line selling the technology behind its cashier-less convenience stores to other retailers. In addition, Amazon told Reuters it has signed “several” deals with customers it would not name. The technology, which Amazon calls Just Walk Out, enables shoppers to enter a store, grab merchandise, and go. Here's how it works: In…

Contactless payments burst onto the U.S. shopping scene this past year, with the number of contactless cards in the market tripling in 2019. It’s no wonder why the rate of adoption is accelerating: Faster, easier and more secure compared to traditional methods, the impact of contactless payments have impressed both consumers and retailers. As more…

Today’s retailer has access to a wealth of customer data, to an array of internet-connected devices, and to an ever-expanding consumer base. And, as our online and offline transactional experiences continue to morph and blend, the dynamic of the retail experience is also shifting. Now, the original browsing experience, once markedly anonymous, is characterized by…

If you can blink twice before a retail website or app loads, it’s likely that brand is losing potential customers in those seemingly fleeting moments. According to Google data, mobile page speeds take an average of 15 seconds to load. That number could have serious consequences when you consider that Akamai’s The State of Online…

Total Retail is conducting a brief survey as part of a larger research report to better understand retailers use of technology across their organizations, including their technology buying processes and current and future spending plans. If you haven’t done so already, kindly complete the survey by clicking here. The data compiled from this survey, which will remain anonymous and…

In episode 236 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews David Pisker, general manager, customer experience and e-commerce at Officeworks, a big-box Australian retailer providing office supplies and business services. Listen in as Pisker discusses Officeworks use of an in-store traffic tool from Kepler Analytics, which has helped with in-store operations such as merchandising…

It’s always risky to try to predict the future of any industry because no one wants to look foolish when their predictions turn out to be wrong. However, it’s also important to look ahead to see where our industries are headed so we don’t fall behind. The world of e-commerce is rapidly changing as consumer…

Over the past few years, the retail space has seen a rapid expansion of technological advancement as consumers and employers alike have begun to embrace the latest tools and trends. In fact, nearly three-quarters of retailers are planning to increase technology spending in the next 12 months, according to Total Retail’s 2019 Retail Technology Report.…