Technology

Automation is helping merchants take a large cut of the $4.2 trillion pie that e-commerce represents today. Facebook has already integrated automation in some way or another to its marketplace through features like automated seller responses, and robotic process automation (RPA) systems are making platforms like Amazon.com and Shopify capable of reading and responding to…

In this episode of Retail Right Now, Joe Keenan and Kristina Stidham discus Total Retail's recently released 2020 Retail Technology Report. This fourth annual report surveyed Total Retail’s audience on their current usage of technology (both customer-facing and back-end), current and future spending on technology, how they're making technology purchasing decisions within their organization (e.g.,…

Retailers may not be allocating budget to emerging technologies such as artificial intelligence (AI), visual search, augmented reality, and more, in 2020. This was a key finding from Total Retail’s 2020 Retail Technology Report, which was produced in partnership with Orckestra Technologies, a leading omnichannel commerce platform for innovative retailers and brands. For the report, Total Retail surveyed its…

In this webinar, we’ll walk through how Planet Blue leverages an omnichannel view of the customer.

Retailers are most likely currently spending on technology that helps them track inventory and fulfill orders across multiple channels, especially as consumers engage with brands across a variety of touchpoints, and often in a single purchase journey. This was a key finding from Total Retail’s 2020 Retail Technology Report, which was produced in conjunction with Orckestra…

While customer demands used to soar to levels once considered impossibly high only during holidays like Black Friday and Valentine’s Day,  today, customer demands rise to these levels on an almost daily basis. These demands can cause a steady stream of turbulence. Retailers like Walmart and Target are pushed to stay competitive year-round with online…

In order to keep pace in a hypercompetitive retail environment, as well as meet the increasing demands of fickle and fragmented consumers, retailers and brands are looking to technology for help. This extends to all facets of their businesses, from consumer-facing brick-and-mortar stores and digital properties, to back-end systems and solutions that are powering marketing,…

An Analysis of Trends, Buying Behaviors, and Future Opportunities

From Kmart to Forever 21, numerous retail brands closed locations, laid off employees, and filed for bankruptcy in 2019. While the drivers behind these unfortunate circumstances varied, most resulted from a failure to digitally transform — i.e., an inability to successfully use modern tools to best engage target customers. To avoid similar fates, retailers today…

A growing chasm is cutting through the retail sector. Amazon.com and other retailers that are embracing artificial intelligence (AI) and omnichannel strategies are on one side. On the other side are businesses that are not investing in new technology and the future. If members of the second group don’t get moving on AI fast, they'll…