Technology

Retail has undergone seismic shifts since the outbreak of COVID-19, when we radically changed the way we behave outside our homes — and whether we ever even leave our homes at all. Brick-and mortar retailers have had to radically restructure their operations, from click-and-collect options to refocusing on online shopping. As states gradually open back…

Look at how a robust software solution identifies stores in greatest need of a visit and “prescribes” actions for store operations.

Things in the e-commerce industry are changing rapidly. As it stands, Amazon.com and Walmart are busy duking it out for digital retail supremacy. At the same time, more merchants are getting in on the game than ever before, with e-commerce on pace to account for nearly a quarter of all retail sales by 2023. At…

Although the future is unpredictable, some aspects of the post-COVID-19 retail shopping environment are coming into focus. Consumers will continue to buy products online, but there will remain occasions when a customer will want to return to the store. They won’t return, however, unless the shopping is contactless, experience-full and, most importantly, consumers genuinely feel…

Voice recognition technology has come a long way since IBM introduced the Shoebox in 1961, which had a vocabulary of just over a dozen words. Today’s voice-enabled devices perform so many different tasks they’ve earned the nickname, “virtual assistants.” Some even have their own personalities. However, virtual assistants, like Alexa and Cortana, aren't just streaming music and delivering…

Join Adobe, Winterberry Group, and Ansira for an interactive discussion to demystify decisioning and orchestration.

The back-to-school shopping season certainly looked dim this year, with many students not returning to the classroom. As we now look toward the holiday season, we can expect a change in holiday shopping habits, too. However, unlike back-to-school shopping, which essentially relies on being able to physically go back to school, holiday shopping will occur…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Ashley Chiaradio discuss an article recently published on Total Retail titled, "How eBay Used AI-Powered Copywriting to Boost Email Marketing Performance," by Parry Malm, CEO and co-founder of Phrasee, a company that uses artificial intelligence (AI)-generated language to power advertising copy. The article…

Several months isn’t a long time, but it’s enough to totally transform the grocery store experience. Because of COVID-19, many shoppers who used to go to a grocery store every few days or even every day are suddenly thinking twice about going at all. A typical trip to the supermarket involved looking at and touching…

The COVID-19 pandemic is a once-in-a-century event that will likely change shopping patterns in ways we couldn’t have predicted even as recently as 2019. However, the virus is just the latest disruptive force in an already risky global retail environment. While we know that the crisis will ultimately end and that the business of commerce…