Technology
July 27, 2021 at 3:58 pm
Traditional chatbots have become commonplace on e-commerce sites, yet too many are becoming unreliable and are alienating consumers due to their limitations. This is because many retailers rely on what's called "rule-based" chatbots when instead they should be implementing conversational artificial intelligence (AI), two terms often used interchangeably, but which are actually very different. Conversationalโฆ
July 27, 2021 at 3:46 pm
Location intelligence (LI) combines location-based data with business intelligence (BI) to uncover new business opportunities that were previously hidden. Identifying new patterns and establishing critical relationships between trends and demographics create a gold mine of opportunities for chief merchants, supply chain leaders, and strategists who are waiting to explore new avenues. As the demand forโฆ
July 26, 2021 at 1:31 pm
While developers and CTOs worldwide perform Oscar-worthy "Red Queen" impersonations, screaming that for e-commerce itโs โoff with its head,โ it's worth stepping back to review the actual costs of going headless. Here, weโll discuss headless e-commerce and its associated effects on costs and content. Headless, Simplified Headless e-commerce isnโt new. โGoing headlessโ means separating yourโฆ
July 21, 2021 at 9:39 pm
Over the past year, social unrest came to the forefront of public attention. As a result, the business world stepped up to support causes, doubling down on philanthropic efforts to drive change. The retail industry specifically continues to be a major contributor to causes like fighting the spread of COVID-19 and addressing demand for socialโฆ
July 21, 2021 at 9:38 pm
High-end retailer Rebecca Minkoff has begun offering hundreds of clothing items on its website for rent without requiring a membership in a subscription service like those offered by some other fashion companies. The service is enabled through technology from CaaStle, which has created rental-subscription programs for companies such as Express. CaaStle's offering, called BORROW, allows customersโฆ
July 14, 2021 at 4:16 pm
On Tuesday, Samโs Club announced its new feature, Scan & Ship, allowing customers to purchase Samโs Club items using their mobile app and then have the products shipped directly to their homes. According to CNBC, the membership club is testing this feature as โa way to improve the customer experience.โ The convenience of Samโs Clubโฆ
July 7, 2021 at 4:42 pm
The rapid evolution of technology has seen innovation take place at an exponential rate. Nearly every sector of human life, from personal communication to worldwide shipping logistics, has been touched and altered by these technological developments. The world of retail is no exception and has seen a significant shift as the influx of technology hasโฆ
July 1, 2021 at 2:39 pm
Companies in many industries, including technology, construction, and healthcare, are completely revamping the way in which their manufacturing arms are designing, building, producing and servicing the goods they need for projects and customers. Just a short five years ago, these manufacturers began to embark on the second coming of their own industrial revolution. It wasnโt enough that theโฆ
June 30, 2021 at 4:23 pm
DSW is piloting self-checking stands in its stores in response to hiring challenges it's having, CNN reported. The retailer hopes automation is the solution to its lack of human workers. Karen Cho, senior vice president of human resources at Designer Brands (DBI), owner of DSW, told CNN that the self-checkout test started last year toโฆ
June 29, 2021 at 4:10 pm
Online retailers are facing a major crisis. Since COVID-19 hit, reduced headcount and social distancing practices within the walls of warehouses and distribution centers mean retail businesses are struggling to manage the stresses and strains of increased e-commerce demand, which is forecast to continue to soar. Grow Carefully While any increase in sales is goodโฆ
