Technology

The Flex Company launched in 2016 with a revolutionary invention — a disposable menstrual disc — and a clear mission: to improve the lives of people who have periods. At first, the team was small and the sales model was primarily subscription-based. However, Founder and CEO Lauren Schulte Wang was ready to take on the…

Retailers are heading into the 2021 holiday season with hesitancy. The competition will be intense and brands must be ready for the unexpected (see Delta variant). Having said that, there will be plenty of opportunities for retailers to win this holiday season, as long as they identify innovative revenue streams and elevate their customer channel…

After a year-plus of remote schooling, students and faculty are flocking back to the classroom this fall — and stocking up on supplies for it. Deloitte forecasts that back-to-school spending will reach $32.5 billion this year, up 16 percent from last year and 17 percent from 2019. While this expected influx of business should be…

Every retailer has seen a massive surge in digital interactions over the last 18 months. The disruption of COVID-19 made even the most tech-shy consumers turn to digital channels — and they liked what they found. A recent international survey by OnePoll revealed that 58 percent of consumers say they’ll continue to have more digital…

In episode 314 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jonas Stillman, director of store systems at Office Depot, a leading provider of business services, products and digital workplace technology solutions. Stillman discusses his role at the company, how his responsibilities shifted over the last year-plus of the COVID-19 pandemic, and the changes he's…

If you're in the retail business, one of your worst nightmares is being stuck with boxes and boxes of unsold inventory taking up space in your warehouse. Wasted stock can be a huge cost to your bottom line and pose serious risks to your business. For eco-conscious brands, a lot of unsold inventory is also…

Retailers accelerated their shift toward e-commerce during the pandemic. But for all the excitement around e-commerce — a category eMarketer projects will grow by 13 percent in the U.S., totaling more than $900 billion in annual sales — the online shopping experience still has plenty of room for improvement, especially when it comes to assisted…

Like many industries, retailers are dealing with a shortage of labor at every level, from delivery drivers to store associates. As a result, they must often be prepared to do more with fewer resources, including handling irregular deliveries and replenishment schedules as well as managing available inventory for maximum efficiency and sales. Meanwhile, a new…

If, like me, you’re of a certain age, you’ll be able to remember the first version of the Apple website. It was all text, had an appalling layout, and was light years from today’s sleek offering. Although that was all of 10 years before the first iPhone appeared so we shouldn’t be too hard on…

It's no secret the pandemic completely upended how retailers approach serving their customers, from rethinking omnichannel experiences to working through some major supply chain disruptions. Now, as we begin a return to a level of normalcy, retailers are looking for ways to keep their customers happy and ensure they’re ready to face future hurdles caused…