Technology
February 24, 2022 at 6:28 pm
In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss Total Retail’s upcoming 2022 Retail Technology Report, and specifically the survey and data that informs the report. Total Retail is conducting its annual survey of retail executives to better understand retail organizations' current and future usage of technology, including budget trends.…
February 23, 2022 at 9:37 pm
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Callum Campbell, CEO of Linnworks, a software-as-a-service (SaaS) commerce platform that puts commerce control at the center of your business. Listen in as Campbell discusses Linnworks' business offerings and his professional background, and why a total commerce approach is essential for online retailers…
February 17, 2022 at 4:33 pm
With more people shopping online, and with factors such as the global logistics crisis affecting the delivery of purchases, how can retailers ensure a smooth customer experience in 2022? With the help of artificial intelligence (AI) and automation, retailers can rise to meet the moment. With technology taking over the repetitive processes behind each interaction,…
February 10, 2022 at 11:14 am
The pandemic rewrote the playbook for many retailers. However, much of what businesses have faced over the last several months — and will continue to face in 2022 — is the product of years-in-the-making trends, all of which were accelerated by COVID-19. Here are three such trends that will have a major impact on retail…
February 8, 2022 at 10:02 am
Business-to-business (B-to-B) online retail sales were projected to reach $1.2 trillion last year, up from $889 billion in 2017 — and show no signs of slowing down. With e-commerce marketplaces evolving and becoming more complex, each with its own set of issues and obstacles, success in these markets is critical to a company’s growth and survival. However, navigating the…
February 3, 2022 at 7:41 pm
The retail distribution center has undergone a significant transformation in the last five years. Once a fairly predictable — and largely manual — operation focused on store replenishment, today’s retail distribution center has become the hub of an omnichannel retail strategy. The impact of the changes required by this transformation are hard to overstate. From…
January 31, 2022 at 5:23 pm
In episode 334 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Mike Relich, co-CEO of PacSun, the California lifestyle clothing, shoes and accessories brand for teens and young adults. Relich discusses his recent presentation at the 2022 National Retail Federation Big Show, outlining the business challenges that developed during the COVID-19 pandemic as omnichannel shopping…
January 25, 2022 at 6:59 pm
If there’s one major takeaway from last week's National Retail Federation's (NRF) Big Show, it’s that the accelerated evolution of the retail industry and shift to digital channels isn’t letting up anytime soon. NRF announced that e-commerce spending was up 11.3 percent during the 2021 holiday season, providing further evidence that online shopping continues to grow…
January 24, 2022 at 4:05 pm
As frictionless commerce continues to grow in popularity, retailers are identifying how to integrate the innovative technology into their overall business strategy. To do so, they must determine whether to evolve existing solutions or revolutionize existing processes to keep up with competition. While there are benefits to both approaches, there are three key considerations retailers…
January 20, 2022 at 6:57 pm
In order to delight customers in a post-pandemic world, retailers must optimize an increasingly delicate balance between technology and a human touch. The bar for personalized experiences continues to rise, with 95 percent of shoppers adamant that they don't want to talk to a robot, and 84 percent say being “treated like a person and…
