Technology
March 17, 2022 at 10:23 am
Before the world shut down in early 2020, it was clear that Reliable Parts needed to transform its business to meet new customer demands across new markets. We're an appliance parts distributor that has grown through the acquisition of dozens of mom-and-pop stores across the U.S. and Canada. Due to these acquisitions, our IT systems…
March 15, 2022 at 7:12 pm
Walmart announced Tuesday it's making a significant commitment to expanding its global technology operation. The Walmart Global Tech (WGT) division is adding hubs in Toronto and Atlanta, and also plans to hire more than 5,000 technology associates globally during fiscal 2022. According to the company, Atlanta and Toronto have been chosen as its newest tech…
March 9, 2022 at 4:22 pm
In 2022, gaining customer confidence and business will require proactivity and transparency from retailers. Proving sustainability efforts (as well as environmental, social and governance credentials), finding ways to solve supply chain issues, and communicating brand loyalty will top every retailer’s checklist this year. There won’t be any slowdown of competition. In fact, there will be…
March 1, 2022 at 12:14 pm
In a world of struggling supply chains and pandemic fatigue, providing an unparalleled digital customer experience (CX) is more important than ever. Improving CX became a top five initiative for 54 percent of marketing organizations during the pandemic, particularly in the retail sector, with CX budgets increasing by 10 percent on average since the early…
February 24, 2022 at 6:28 pm
In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss Total Retail’s upcoming 2022 Retail Technology Report, and specifically the survey and data that informs the report. Total Retail is conducting its annual survey of retail executives to better understand retail organizations' current and future usage of technology, including budget trends.…
February 23, 2022 at 9:37 pm
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Callum Campbell, CEO of Linnworks, a software-as-a-service (SaaS) commerce platform that puts commerce control at the center of your business. Listen in as Campbell discusses Linnworks' business offerings and his professional background, and why a total commerce approach is essential for online retailers…
February 17, 2022 at 4:33 pm
With more people shopping online, and with factors such as the global logistics crisis affecting the delivery of purchases, how can retailers ensure a smooth customer experience in 2022? With the help of artificial intelligence (AI) and automation, retailers can rise to meet the moment. With technology taking over the repetitive processes behind each interaction,…
February 10, 2022 at 11:14 am
The pandemic rewrote the playbook for many retailers. However, much of what businesses have faced over the last several months — and will continue to face in 2022 — is the product of years-in-the-making trends, all of which were accelerated by COVID-19. Here are three such trends that will have a major impact on retail…
February 8, 2022 at 10:02 am
Business-to-business (B-to-B) online retail sales were projected to reach $1.2 trillion last year, up from $889 billion in 2017 — and show no signs of slowing down. With e-commerce marketplaces evolving and becoming more complex, each with its own set of issues and obstacles, success in these markets is critical to a company’s growth and survival. However, navigating the…
February 3, 2022 at 7:41 pm
The retail distribution center has undergone a significant transformation in the last five years. Once a fairly predictable — and largely manual — operation focused on store replenishment, today’s retail distribution center has become the hub of an omnichannel retail strategy. The impact of the changes required by this transformation are hard to overstate. From…
