Technology

In this webinar attendees will hear real-world insights from retail executives on how their businesses are approaching 2023.

The Home Depot is making technology investments to enhance an interconnected shopping journey for its customers. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Muzammil Akram, vice president of technology and store systems at The Home Depot, to learn more about the tools the home improvement retailer…

In today’s retail environment, few things kill a sale and the customer experience (CX) more than software glitches and 404 error pages. Consumers expect seamless, personalized, on-demand digital solutions. In fact, 86 percent of customers say they would leave a brand after as few as two poor experiences, according to one 2022 study. The pressure…

Walmart wants to sell more of its technology and services to other companies. On Thursday, it announced a deal with Salesforce to ramp up sales of its GoLocal delivery service, which drops off purchases at customers’ doors; and Store Assist, which helps employees more quickly and accurately pick and pack orders for curbside pickup and delivery. Starting this…

Dara Meath is the former divisional chief information officer and development leader of digital and e-commerce at Conair LLC. Earlier this week she was named the new senior vice president and chief technology officer for Build-A-Bear Workshop. While attending Total Retail Tech last fall, Meath sat down with our editorial team to discuss how technology influenced her…

There’s no doubt small businesses are a large part of the American economic fabric. In fact, the U.S. Small Business Administration Office reported 32.5 million small businesses in 2021, comprising 99.9 percent of companies nationwide and employing 61.2 million people. This year, Cox Business released results of its 2022 consumer sentiment survey, focused on uncovering…

With unprecedented worker shortages coupled with a surplus of inventory, retailers are bracing for a challenging start to the new year. While Black Friday discounts (that seem to creep earlier and earlier before Thanksgiving every year) incentivize consumers to a certain extent, many retailers are finding themselves strapped for customer service and sales staff —…

Carol Schuster is the technology and business information advisor at Lafayette 148 New York, a luxury womenswear brand. While attending Total Retail Tech last fall, Schuster sat down with our editorial team to discuss her role at Lafayette 148 and how it's evolving amidst the face-paced retail technology sector. She shares the technology solution she believes will have…

Against a backdrop of inflation, weakened consumer spending power, and lingering supply chain disruption sparked by the pandemic, retailers continue to face growing complexity and uncertainty. Traffic routing, inventory management, omnichannel purchasing, staff scheduling — all have contributed to increased challenges for the industry. Forward-looking retailers are embracing new technologies to help navigate today’s dynamic…

Predictions for 2023 seem pretty dismal right now. As the recession and labor shortage continue to batter retailers, however, there are a few things they can do to become more efficient while setting themselves up for a more promising 2024. Supply chain efficiency will be one of the biggest challenges facing retailers and impacting consumers.…