Technology

How AI Can Empower Retailers to Retain Employees and Capture New Customers in the Midst of an Economic Downturn
April 24, 2023 at 8:52 am

As the global economy faces uncertainty, retailers need to find a way to attract new customers, retain employees, and lower costs — a challenging recipe for many business leaders. Luckily, artificial intelligence tools have emerged as a powerful solution to help retailers stay ahead of the curve. From writing product recommendations, short-form copy and generating…

Retail Customer Engagement: How Investments in Innovation Create the Foundation for Sustainable Growth
April 19, 2023 at 12:57 pm

Ongoing effects from inflation and economic uncertainty have dampened industry experts’ outlook for 2023 as shoppers remain “cost-conscious.” In an environment where consumers are more cautious about how and where they spend their money, retailers are looking for strategies and innovations to help weather the storm and create a foundation for sustainable growth into the…

Wayfair CTO Fiona Tan on Product Discovery and Seamless Shopping
April 12, 2023 at 4:58 pm

While at Shoptalk 2023 in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Fiona Tan, chief technology officer at Wayfair, to learn about how the furniture and home decor retailer is optimizing product discovery across its sales channels. She details her role at the organization, how Wayfair is using technology to serve the right products to the right customers,…

Rokt Exec Shares How Retailers Can Optimize E-Commerce Checkout UX
April 5, 2023 at 4:38 pm

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Ashley Firmstone, senior vice president of customer success at Rokt, the global leader in e-commerce technology. Listen in as Firmstone discusses the solutions Rokt provides for retailers (1:02), how the technology company helps improve the shopper purchase journey (4:10), and how improving the online…

5G IoT, Edge Computing and their Vital Role in Retail 
March 30, 2023 at 3:08 pm

The retail industry continues to experience unprecedented and unpredictable changes. Challenges such as talent acquisition and evolving consumer appetites leave leaders with little control over what happens next. With the state of the current landscape, retail stakeholders must create a business environment that's both dependable and adaptable. One area in which this is possible is…

How Retailers Can Build Trusted, Responsible AI Initiatives
March 30, 2023 at 10:55 am

Today’s retailers face no shortage of challenges. Supply chain disruptions, global unrest, inflationary pressures, and a fluctuating labor market make sales difficult for retailers everywhere. If they haven’t already, retailers should consider the value of artificial intelligence (AI) and machine learning (ML) for support in overcoming these challenges. These technologies deliver advanced insights that can…

The Rush to Innovate in Retail Has Left Applications Increasingly Exposed to New Cybercrime Threats
March 26, 2023 at 6:42 am

The retail industry continues to transform at speed in response to almost three years of seismic market disruption, and it shows no signs of slowing down. From buy online, pick up in-store (BOPIS) services and QR codes to smart mirrors and immersive experiences (through augmented reality, virtual reality and the metaverse), retailers recognize the need to deliver…

Retailers Go to the Edge to Gain a Competitive Advantage
March 23, 2023 at 5:09 pm

Retailers face brisk headwinds in 2023. With market competition increasing, retailers must invest in initiatives to boost revenue and differentiate their business offerings. At the same time, consumer expectations are rapidly shifting, with shoppers seeking a more experiential, flexible and seamless shopping experience than ever before. Given these factors in the context of an uncertain…

The Missing Piece in Achieving Retail Operational Excellence: Tech Enablement for Frontline Workers
March 21, 2023 at 11:07 am

Today’s retail organizations are under enormous pressure to make their operations more agile, resilient and productive. However, in many cases they're overlooking one of the main areas where it’s possible to quickly and efficiently make major productivity gains. I’m talking about frontline teams. Many retail employees currently feel neglected by their employers. Almost two-thirds of…