Technology

January is a crucial time for retailers as crowds flock to stores for discounts, demanding not just attractive deals but the shopping experience to match. In this busy period, mobile connectivity becomes the linchpin for both customer satisfaction and operational efficiency. The days when a good deal alone could satisfy customers are long gone. Today’s…

Despite the rise of e-commerce, in-store shopping remains a vital part of the retail landscape. An analysis of omnichannel shoppers at Kroger stores shows this cohort still makes 83 percent of their visits in-store. Additionally, approximately 75 percent of omnichannel shoppers claim that they prefer to head to a store to purchase fresh produce, bakery…

Retailers of all sizes, whether small boutique shops or national chains, face numerous challenges when it comes to fulfilling their tax obligations to local governments. While much attention is often given to the financial burden of taxes themselves, the administrative processes involved in paying these taxes can be equally daunting and time consuming for retailers.…

As we look ahead to the rest of the holiday shopping season, customer retention is front of mind. As retail has become an increasingly competitive sector with evolving customer expectations and abundant shopping options, retailers must find innovative ways to keep customers engaged and drive brand loyalty. In-store technology — notably digital signage, touchpoints, kiosks,…

At the top of a retailer’s wish list for the holiday season would surely be that supply meets demand, particularly as the holiday season will have five fewer shopping days than other years. Many retailers are already on it with promotional offers to entice consumers into early holiday shopping. However, early promotions and seasonal spikes,…

This video features a keynote from Josh Shabtai, senior director of ecosystem at Lowe's Innovation Labs, titled "Building a Culture of Innovation at Lowe's" from Total Retail Tech 2024 in Charlotte, NC. The recent release of Lowe’s Style Studio, an immersive design tool for Apple Vision Pro, is just the latest example of how Lowe’s…

This video features a keynote from Sucharita Kodali, vice president and principal analyst at Forrester, titled "Consumer Adoption of Tech and What it Means for Retailers" from Total Retail Tech 2024 in Charlotte, NC. In this data-driven session, Kodali offers attendees relevant and timely insights into consumer behavior. She ties the data back to retailers’…

Artificial intelligence (AI) is seemingly disrupting everything in today’s world, including retail businesses. At Total Retail Tech earlier this fall, retail martech leaders shared their experiences using AI, from implementation to execution to measurement. Nandini Sankara, vice president of marketing and brand strategy and spokesperson for Suburban Propane, spoke with Ron Offir, managing director of…

In today’s digitally driven world, consumer shopping habits are reshaping the world of retail. KPMG reports 78 percent of consumer and retail executives plan to invest more into e-commerce in the coming years. However, expansion plans should extend beyond developing a solid business strategy and identifying key markets based on consumer demand. To ensure sustainable…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss Total Retail’s recently released 2024 Retail Technology Report, an analysis of market trends, buying behaviors, and future opportunities. They share key findings from the survey of technology decision-makers from across the industry, as well as implications for retailers’ businesses.