Technology
June 21, 2023 at 1:39 pm
The integrated use of IoT sensing and monitoring devices across the food retail supply chain has opened a myriad of new opportunities for organizations to minimize loss and enhance operational agility – both of which were strenuous pain points in the past. Connectivity is worth its weight in gold in an era of uncertainty where…
June 20, 2023 at 2:44 pm
The last five years have witnessed a massive evolution of e-commerce, accelerated by factors like the pandemic, which created a surge of online shoppers, and advances in machine learning and artificial intelligence (AI) that have improved the online shopping experience. The quickly scaling use of AI is changing the game in online retail, so much…
June 20, 2023 at 10:16 am
When many brick-and-mortar retailers closed their doors during the COVID-19 pandemic, cutting operational costs, including payroll, was a primary concern for business owners. Three years later, the retail sector is facing a very different set of challenges. Last quarter, the retail sector’s growth rate outstripped pre-pandemic levels. While that’s a positive trend for retail overall,…
June 20, 2023 at 10:04 am
Automation in retail was introduced many decades ago – from mass manufacturing to point of sale (POS) systems to next-day delivery, companies have been moving at the speed of light to meet growing consumer demand and expectations. And while artificial intelligence has existed since as early as the 1940s, November 2023 will go down in…
June 14, 2023 at 5:10 pm
Amazon.com is experimenting with using artificial intelligence (AI) to sum up customer feedback about products on the site, with the potential to cut down on the time shoppers spend sifting through reviews before making a purchase. On the Amazon product page for Apple’s third-generation AirPods, for example, the AI feature now sums up the more than…
June 14, 2023 at 3:56 pm
The retail sector is known to be quite cautious when it comes to adopting new technologies, and this is no different with artificial intelligence (AI). In a labor-intensive industry, retailers have to weigh the impact automation can have on jobs, as well as the investment required in the infrastructure, although AI has already proven itself…
June 14, 2023 at 1:45 pm
At this very moment we're at an inflection point in the customer service industry. ChatGPT and its Google, Meta, and Amazon.com-backed competitors are the technical breakthrough we’ve been waiting for. At long last, we have the potential to break free of our contact center and BPO legacy and drive true cost efficiency through automation. In…
June 13, 2023 at 10:39 am
A retailer’s ability to create a seamless and relevant experience for their customers ultimately can be the difference between gaining loyalty or falling behind competitors. Today’s customers are looking for faster connections to the items they’re looking for and want personalization at every step along the way. This is why the pressure to nail online…
June 8, 2023 at 1:37 pm
In today's retail landscape, brands are embracing artificial intelligence and other cutting-edge technology solutions to keep up with the competition and provide their customers with the best possible shopping experiences. However, it's equally important to maintain a personal touch and human element to create a truly immersive and engaging experience. The most successful retailers will…
June 6, 2023 at 6:11 pm
Artificial intelligence (AI) has become an increasingly popular tool across a number of industries, with the retail space being no exception. Earlier this year, a report published by Fact.MR showed that global AI in the retail market has the potential to surge to $8 billion by 2033, expanding at 30.3 percent on a compound annual…
