Technology
June 20, 2023 at 10:04 am
Automation in retail was introduced many decades ago – from mass manufacturing to point of sale (POS) systems to next-day delivery, companies have been moving at the speed of light to meet growing consumer demand and expectations. And while artificial intelligence has existed since as early as the 1940s, November 2023 will go down in…
June 14, 2023 at 5:10 pm
Amazon.com is experimenting with using artificial intelligence (AI) to sum up customer feedback about products on the site, with the potential to cut down on the time shoppers spend sifting through reviews before making a purchase. On the Amazon product page for Apple’s third-generation AirPods, for example, the AI feature now sums up the more than…
June 14, 2023 at 3:56 pm
The retail sector is known to be quite cautious when it comes to adopting new technologies, and this is no different with artificial intelligence (AI). In a labor-intensive industry, retailers have to weigh the impact automation can have on jobs, as well as the investment required in the infrastructure, although AI has already proven itself…
June 14, 2023 at 1:45 pm
At this very moment we're at an inflection point in the customer service industry. ChatGPT and its Google, Meta, and Amazon.com-backed competitors are the technical breakthrough we’ve been waiting for. At long last, we have the potential to break free of our contact center and BPO legacy and drive true cost efficiency through automation. In…
June 13, 2023 at 10:39 am
A retailer’s ability to create a seamless and relevant experience for their customers ultimately can be the difference between gaining loyalty or falling behind competitors. Today’s customers are looking for faster connections to the items they’re looking for and want personalization at every step along the way. This is why the pressure to nail online…
June 8, 2023 at 1:37 pm
In today's retail landscape, brands are embracing artificial intelligence and other cutting-edge technology solutions to keep up with the competition and provide their customers with the best possible shopping experiences. However, it's equally important to maintain a personal touch and human element to create a truly immersive and engaging experience. The most successful retailers will…
June 6, 2023 at 6:11 pm
Artificial intelligence (AI) has become an increasingly popular tool across a number of industries, with the retail space being no exception. Earlier this year, a report published by Fact.MR showed that global AI in the retail market has the potential to surge to $8 billion by 2033, expanding at 30.3 percent on a compound annual…
June 6, 2023 at 9:49 am
The retail industry’s commitment to artificial intelligence (AI) is unmatched, surpassing all industries except finance. According to the International Data Corporation (IDC), a staggering $300 billion investment in AI is anticipated by 2026. This influx of resources promises to augment the relationship between humans and machines, delivering immense advantages to brands and consumers. There's a…
May 29, 2023 at 7:05 pm
Among the hallmarks of direct-to-consumer (DTC) e-commerce is the ability to learn, directly from the consumer, what helped guide their purchase decision. Over the years, such insights have given DTC brands the jump on many up-and-coming marketing channels, including podcasts, Snapchat, TikTok … and at this moment, ChatGPT. Within the past few months, consumer responses…
May 25, 2023 at 10:07 am
Understanding what customers wanted was pretty simple in a physical store. They could tell a store associate, “I need a coat for a ski trip,” or simply point to an item to say, “I need something like that.” With the introduction of online shopping, the e-commerce search bar became the store associate. A customer simply…
