Technology

If you were to sit and watch a video of your customers browsing your store, you would undoubtedly see a mix of those who know exactly what they want and can intuitively find it, combined with a sea of shoppers baffled by the array of products offered. Shopping is meant to be a comfortable and…

Grasshopper’s uniquely integrated WMS and TMS technology was instrumental in helping RPM recover from a major weather event and continues to drive growth for the business today

Real-time visibility enabled SDS to unify its processes and increase control over its operations.

Executives don’t get where they are by jumping on every passing trend. True business leaders are the people who can assess all of the options in front of them and make choices that enable their companies to stay current and continue growing. Strategic timing is key to this process, and sometimes the right choice for…

In this bonus episode of Total Retail Talks, Total Retail's Digital Content Director Kristina Stidham and Editor-in-Chief Joe Keenan discuss the recently released 2023 Retail Technology Report. This annual report, which was produced in conjunction with retail point-of-sale and omnichannel platform KWI, features survey data from Total Retail’s audience of technology decision makers about their companies’ current…

Artificial Intelligence (AI) is rapidly transforming various industries, and e-commerce is no exception. The advent of AI technologies is leading to a seismic shift in the way e-commerce businesses operate and engage with their customers. Early adopters stand to gain a significant competitive advantage, while those that lag behind risk losing market share. This article…

Walmart announced last week that it's teaming up with Wing, an on-demand drone delivery provider powered by Google’s parent company, Alphabet, to offer drone delivery from two stores in the Dallas metro area in the coming months. The move will enable the retail giant to deliver products to an additional 60,000 homes in under 30…

With labor shortages a very real problem, retailers are prioritizing making processes as efficient as possible to keep the customer experience streamlined. In a recent CX report, PwC surveyed 15,000 consumers and found that one in three would stop buying from a retailer after only one bad experience. Retailers can’t afford to ignore expectations in…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Josh Goodelman, chief revenue and operating officer at KWI, a retail point-of-sale and unified commerce platform. Listen in as Goodelman discusses his current role and professional background (1:00), KWI's offerings for retail clients (2:00), and highlights from Total Retail's 2023 Retail Technology Report, recently produced in…

Parents sending their kids back to school are in no mood for shopping shenanigans this year. Shoppers who might tolerate long lines, high prices, and crowded parking lots have no patience for retailers that advertise products they then don’t have in stock. That's why many retailers use modern inventory data management tools to help ensure…