Technology

This video features a keynote from Joe Megibow, CEO of Bright Cellars, titled "Why This CEO Opted for an 'Off the Shelf' Technology Solution" from Total Retail Tech 2023 in Denver. When Bright Cellars was launched over six years ago, there were few “off-the-shelf” solutions available for a subscription business. Over time, Bright Cellars built an entirely proprietary…

Customer service has crossed a threshold thanks to the rapid ascent of generative artificial intelligence. Retailers can tap the powers of generative AI to automate internal and external customer service processes, improve and personalize experiences, and elevate problem-solving. However, integrating generative AI into customer service processes requires careful planning and implementation. Decision-makers must develop a…

Every retailer with a well-run transportation fleet regularly reviews its operational and systematic data to identify key trends and opportunities to improve its overall efficiencies and the bottom line. However, with so much change taking place within the transportation and equipment finance industries, how can retailers be sure they're evolving and adapting in the right…

This video features a panel discussing generative artificial intelligence (AI) from Total Retail Tech 2023 in Denver. Speakers include Sree Sreedhararaj, senior vice president, chief technology officer, Sephora; Hani Batla, chief information and technology officer, Adorama; Jenna Posner, chief digital officer, Solo Brands; Jim Forester, chief information officer, Kendra Scott; and moderator Brendan Witcher, vice president, principal analyst, Forrester. A panel of…

This video features a keynote from Dr. Seth Dobrin, PhD, founder and CEO of Qantm AI, titled "How Retailers Can Use AI to Transform Their Businesses ... Responsibly" at Total Retail Tech 2023 in Denver. Artificial intelligence is reshaping the retail industry. The technology holds incredible promise, but security and privacy incidents diminish public trust and draw attention…

Artificial intelligence and immersive technologies are swiftly evolving and are already used in a variety of industries, including e-commerce. From fostering sustainability to improving customer experience, these  revolutionary technologies are reshaping the production, marketing and consumption of goods. Recognizing this transformation, numerous online retailers are either exploring or have already adopted AI and immersive technologies…

At the Total Retail Tech conference earlier this month in Denver, generative artificial intelligence was a theme of ongoing conversation. From keynote presentations and panel discussions on stage to peer group sessions and one-to-one meetings off stage, attendees were buzzing about generative AI and its current and future impact on their work and the organizations…

Artificial intelligence is no stranger to the retail industry. Amazon.com was an early adopter of AI, leveraging it more than two decades ago to provide online shoppers with fairly rudimentary product recommendations. The use of AI in retail has advanced substantially since then and is now an important staple for brands’ e-commerce technology stacks, driving…

REI, a leading seller of outdoor apparel and equipment, has a unique co-op business model that includes a quadruple bottom line. The retailer closely monitors and reports on the health of the business, as well as the health of its employees, its co-op members, and society at large. That quadruple bottom line and company mission, different…

Rising inflation and changing marketplace trends are among the key concerns of retailers around the U.S., as shoppers not only display unprecedented behaviors but also watch every dollar they spend. This makes it even more difficult for businesses in this space to create compelling marketing campaigns that drive conversions and increase loyalty Shopper Behavior in…