Technology

Gap Capitalizes on iPad Adoption to Drive Blogger-Influenced Sales
March 27, 2014

Gap's new iPad advertising campaign shows retailers how to set up a commerce-enabled ad that emphasizes content to score conversions. The specialty apparel retailer is running a content-heavy advertising campaign within the WeatherBug iPad application to drum up sales from edited products. Mobile advertising is nothing new for Gap, but the brand's approach to simultaneously building up awareness about its blogging and social community is interesting with this campaign. "Styld.by is a global community of fashion bloggers and shoppers who style Gap clothes with everything else in their wardrobes," said Kari Shellhorn, spokeswoman at Gap.

Luxottica to Bring Google Glass to Wider Market
March 26, 2014

Google has teamed up with Ray-Ban maker Luxottica in a bid to turn its internet-connected Glass spectacles into a widely available, stylish consumer product. In a statement on Monday, Luxottica, the world's biggest eyewear maker, said it had agreed to design, develop and distribute Glass eyewear, which so far has only been available as an expensive prototype in the U.S. Google Glass is a small stamp-sized screen attached to a pair of spectacle frames. It can record video, access email and retrieve information from the web by connecting wirelessly to a user's cell phone.

Consumers Hate In-Store Tracking (But Retailers, Startups and Investors Love It)
March 25, 2014

Despite excitement from the business world, consumers aren't keen on the latest innovations in retail advertising. A whole new category of technology has sprung up to serve "omnichannel" retailers, who combine online analytics with brick-and-mortar sales. They do that by connecting to a consumer's smartphone while they're in-store. And consumers are wary. According to a survey of 1,042 consumers conducted by consumer feedback company OpinionLab, 77 percent of respondents find in-store tracking unacceptable, and 81 percent said they don't trust retailers to keep data private and secure. Blame Target for that one.

How 3-D Printing Will Change Retailing
March 11, 2014

The buzz and hype surrounding 3-D printing can make it hard to separate fact from fiction, but one thing is for sure: 3-D printing has the potential to transform shopper expectations and retail supply chains. Begin with the premise that in a world where 3-D printers and their amazing capabilities are commonplace, do consumers even need a retailer such as Amazon.com in certain categories? It's not as crazy as it sounds considering 3-D printers are quickly giving potential Amazon customers the ability to make products for one-third the price while also experiencing the pride of creating something.

In a Digital World, Physical Retail Matters More Than Ever
March 4, 2014

With digital commerce attracting a lot of attention, it's sometimes easy to forget just how valuable physical retail remains. While tech gurus like Silicon Valley entrepreneur and venture capitalist Marc Andreessen may predict the impending doom of offline stores, there's no evidence that, in the highly tactile fashion industry, sales at physical retail stores won't continue to dominate as a proportion of total sales volume. 

Clicks to Bricks to Clicks: Bringing Curated Commerce Back Into the Store
February 28, 2014

The retail battle is on: To help shoppers sort through the noise of the web, discover new products and receive an individualized or special shopping experience like that found in a high-end store, online retailers have pulled out all the stops. In addition to adopting product recommendation technologies aimed at providing an Amazonian shopping experience, some retailers are focusing efforts on the product mix.

How to Avoid a Crowdfunding Backlash
February 24, 2014

I recently wrote about the backlash some retailers have experienced while trying to raise money through crowdfunding platforms like Kickstarter. Because the Securities and Exchange Commission has yet to approve the final rules for "equity crowdfunding," the money raised through sites like Kickstarter is essentially a donation. Creators seek funds for a specific project and typically offer goods or services in return, but those who back the project receive no stake in the enterprise. And not everyone thinks for-profit businesses should take donations.

The Secret to Satisfied Customers: Techs and Technology
February 19, 2014

As retailers expand services to support a variety of products, they must find ways to build relationships through computers and mobile devices, as well as turn negative events (e.g., product failures) into opportunities. As demands grow, retailers look to field techs, often the only touchpoint post-sale, to improve customer satisfaction and build brand loyalty. 

January Retail Sales Drop 0.4%
February 13, 2014

Retail sales fell 0.4 percent in January as cold weather slowed shopping and auto buying.Economists had forecast a 0.1 percent increase, according to a survey by FactSet.Sales of motor vehicles and parts fell 2.1 percent last month from December. Excluding sales of motor vehicles and parts, sales were flat, the