Technology

Generative artificial intelligence (GenAI) is the next big thing for retail. With 92 percent of retailers planning to increase AI investments next year, leading brands like Walmart are already rolling out GenAI assistants to help customers with purchases. The possibilities for GenAI are endless, but they create new risks for data breaches that everyone needs…

Retail theft has been a major problem, particularly since the pandemic, costing retailers $112.1 billion in 2022. A number of retail giants have announced they're closing stores across major cities due to theft and organized retail crime. But recent analysis shows that theft is only one of many factors behind these shutdowns. The combination of inflation,…

Instacart‘s partnership with OpenAI was a significant first step in showing how generative artificial intelligence will fundamentally change the digital shelf and retail media. Amazon.com also has several generative AI-powered initiatives, including AI-generated review highlights and Project Nile, a GenAI search concierge reportedly set to launch in January. If the feature fulfills its potential, it…

Joe Megibow is CEO of Bright Cellars, an online wine subscription company that uses data to pair people with wine they'll love. Megibow recently spoke at Total Retail Tech in Denver, delivering a keynote on why he opted for an "off the shelf" technology solution to quickly re-platform the business. In this video interview from the…

In an effort to encourage appropriate and effective governance of artificial intelligence (AI) technology, promote consumer trust, and facilitate innovation and beneficial use of AI technologies, the National Retail Federation (NRF) has published a  series of guidelines called Principles for the Use of Artificial Intelligence in the Retail Sector. Developed through NRF's Center for Digital Risk &…

In a media cycle full of daily shocks and surprises, there’s comfort in the mania of the holiday shopping season. Each year, we know a few things will happen — endless speculation on consumer spending habits, earlier-than-ever deals and sales, and a frenetic spin-cycle of shopping and returns that ultimately deposits us into the darkness…

Diana Ganz is co-founder of SuitShop, a destination for affordable, size- and gender-inclusive, and yours-to-keep suiting. Ganz recently spoke on a panel discussing emerging technology trends at Total Retail Tech in Denver. In this video interview from the event, she provides a overview of the SuitShop business, identifies what she attributes the growth of the business to, and…

The benefits of artificial intelligence are only expected to grow over time, with generative AI adoption outpacing that of smartphone and tablets in the U.S. While AI has been a buzzword for years, only now are marketers grasping the reality of what it can offer. Alongside growing adoption, we've seen an influx of players across…

This video features a panel discussing emerging technology in the retail industry from Total Retail Tech 2023 in Denver. Speakers include Diana Ganz, Co-Founder, SuitShop; Sachin Shroff, Vice President, CRM, Loyalty and Marketing Technology, Michaels; Scott Devlin, Chief Information Officer, The Vitamin Shoppe; and moderator Carol Spieckerman, President, Spieckerman Retail. With technology evolving so rapidly, it’s incumbent upon retail…

To understand the profound impact that generative artificial intelligence is having, and will continue to have, on online shopping, consider this simple question: When buying an article of clothing, which would you prefer — something off the rack or tailor-made? Undoubtedly, the latter option holds great appeal. This is where the exciting promise of generative AI…