In episode 84 of Total Retail Talks, I interview Erick Roesch, director of business intelligence at Rue La La. Roesch discusses how the members-only online fashion site is using a data warehousing solution as part of its efforts to personalize the shopping experiences of its customers.
Technology
As retailers become more skilled at harnessing big data to build predictive intelligence capabilities, they will learn to create more personalized customer experiences and drive operational efficiencies throughout their organization. Savvy retailers already employ artificial intelligence (AI) to create distinctive and transformative shopping experiences. For example, the Amazon Echo, a hands-free, voice-controlled digital assistant, lets…
In the Winter 2017 issue of Total Retail, we asked our editorial advisory board what advice they would give to retailers to help them have a successful year. Below are some of their answers (click here for a full list of of our editorial advisory board, including their titles and companies): Peter Cobb: Pick five to…
New technologies powered by “always on” Wi-Fi connections, social networking platforms and the Internet of Things have given consumers the power to dictate the terms of their relationships with retailers. Their behaviors, preferences and, most importantly, shopping habits are changing rapidly as they access a seemingly ever-expanding array of channels to connect with their peers,…
In this interactive webinar, our expert speakers will address the importance of a strong customer retention strategy and so much more.
Amazon.com announced Wednesday its Web Services platform (AWS) is back to normal. However, the company has yet to offer an explanation as to why its S3 service went down. Business Insider reports that during the four-hour disruption, 54 of the internet's top 100 retailers had a decrease of 20 percent or greater in site performance, and…
Amazon.com announced Wednesday its Web Services platform (AWS) is back to normal. However, the company has yet to offer an explanation as to why its S3 service went down. Business Insider reports that during the four-hour disruption, 54 of the internet’s top 100 retailers had a decrease of 20 percent or greater in site performance, and […]
What separates luxury retailers from the pack? Is it the products they sell? The quality of the materials? Careful, elegant design? The clientele? The in-store experience? The customer service? Chances are, you're nodding along with all of those options. That's because a luxury brand is about far more than just its products. A nice, pithy…
Lucky Shoes is a retailer with a long history. The company has been in business for almost 100 years, and started with one store. Lucky Shoes now operates four stores in its native Ohio, as well as selling its products at eight New Balance stores and two Stride Rite stores. As Lucky Shoes grew, so…
Lucky Shoes is a retailer with a long history. The company has been in business for almost 100 years, and started with one store. Lucky Shoes now operates four stores in its native Ohio, as well as selling its products at eight New Balance stores and two Stride Rite stores. As Lucky Shoes grew, so […]