Technology
February 1, 2017 at 3:34 pm
Tune in to learn how to use digital experiences to capture the interest, loyalty and dollars of Generation Z and millennial consumers.
January 31, 2017 at 12:04 pm
On Monday, Starbucks announced that it had officially launched voice ordering capabilities within the company's mobile iOS app and Amazon's Alexa. The features build on the success Starbucks has had in getting more customers to place orders on their phones. Mobile order and pay represented 7 percent of transactions at U.S. company operated stores in the…
January 31, 2017 at 10:34 am
Technologies like artificial intelligence, data analytics, sensors, interactive signage and mobile devices are enabling digital retail, both online and in-store. They're driving a fast transformation of fortunes in the retail industry. As a result, consumers are adopting new ways of engaging, transacting and delivering wholeheartedly. Digital leaders like Amazon.com and Wayfair are forcing the rest…
January 30, 2017 at 11:09 am
In episode 75, Anthony Hoang, former chief information officer at Evereve, a contemporary retail brand that specializes in styling moms, discusses how the company is leveraging long-term evolution (LTE) Wi-Fi in its brick-and-mortar stores, and the impact that the technology is having on the shopping experience. Learn how Evereve is using technology to bridge online and…
January 27, 2017 at 2:52 pm
2017 is a new chapter in the omnichannel customer experience, with tech advances reconnecting retail in ways that exceed expectations.
January 26, 2017 at 1:34 pm
Total Retail’s seventh annual list of the leading female executives in retail features a who’s who in the industry. This year’s honorees were chosen based on a number of factors, including being in a top-level position within a retail organization, scope of responsibility within that position, career achievements, and involvement within the retail industry. Use this list as a resource to learn more about these retail leaders, from what characterizes their leadership style to who they turn to for advice to what they would be doing with their lives if they had not gotten involved in the retail business. It’s an introspective look at some of the brightest minds in our industry.
January 25, 2017 at 10:50 am
In episode 74 of Total Retail Talks, recorded at last week's National Retail Federation (NRF) Big Show in New York City, Scott Cohn, vice president of e-commerce at Chinese Laundry, discusses how the women's footwear brand is making the online shopping experience easier for customers, and in the process driving more sales.
January 24, 2017 at 10:52 am
Primarily driven by the ubiquitous presence of mobile devices, today's retail experiences are becoming less "place-specific" and more driven by an individual shopper's context — i.e., wherever and whenever they choose to focus and shop. Technology advancements continue to drive alignment across all retail touchpoints, and this year’s National Retail Federation (NRF) Big Show introduced…
January 19, 2017 at 11:37 am
In episode 70 of Total Retail Talks, recorded at this week's National Retail Federation Big Show in New York City, Gordon Jaquay, director, information technology at Hickory Farms, the specialty foods retailer, talks about how breaking down data silos is helping the organization become more efficient while also providing a better experience for its customers.
January 19, 2017 at 9:35 am
It’s clear that people’s shopping habits are changing. E-commerce is on the rise and the increase of smart mobile devices are forcing retailers and brands to re-evaluate their plans for the future. However, brick-and-mortar stores are far from dead. Despite the temperamental relationship people have with supermarkets, research from PwC suggests that many consumers still…
