Technology
February 15, 2017 at 9:58 am
Artificial intelligence (AI) is powering the next wave of customer experience. Virtual buying assistants, chatbots and voice-activated apps all are changing the way customers interact with brands. The future of e-commerce will look entirely different, and brands are taking steps now — big or small — to make this vision a reality. This is the…
February 15, 2017 at 9:35 am
More than 75 percent of U.S. adults participate in customer loyalty programs, including those offered by credit card companies, hotel chains and retailers. However, over 50 percent of loyalty-accumulated rewards are never redeemed. This poses a problem for retailers and merchants, as loyalty programs now result in account inactivity and low redemption rates. Which begs…
February 14, 2017 at 2:20 pm
More than 75 percent of U.S. adults participate in customer loyalty programs, including those offered by credit card companies, hotel chains and retailers. However, over 50 percent of loyalty-accumulated rewards are never redeemed. This poses a problem for retailers and merchants, as loyalty programs now result in account inactivity and low redemption rates. Which begs […]
February 9, 2017 at 10:38 am
Pinterest recently announced a new feature that makes it easier for users to buy the items they see on the social network. “Shop the Look” lets users click on individual products in photos so they can buy them or, if they aren’t for sale, see similar items that are for sale on the platform. Brands can…
February 9, 2017 at 9:48 am
Many industry observers are expecting retailers to incorporate more artificial intelligence and machine learning technologies this year, as they look to improve their merchandising and marketing decision making. These decisions can involve pricing, online product content, product line reviews and personalization, and even efforts to improve mobile user experiences. Here’s a look at the ways…
February 8, 2017 at 4:27 pm
We're only a quarter into 2017, yet many retailers have already made drastic changes to their businesses this year. Many of the changes involve implementing different types of technologies to better engage and service customers in a digital-first world. In the Winter 2017 issue of Total Retail, we asked our editorial advisory board what they…
February 8, 2017 at 2:37 pm
We’re only a quarter into 2017, yet many retailers have already made drastic changes to their businesses this year. Many of the changes involve implementing different types of technologies to better engage and service customers in a digital-first world. In the Winter 2017 issue of Total Retail, we asked our editorial advisory board what they […]
February 8, 2017 at 2:32 pm
Walgreens Boots Alliance CIO Abhi Dhar will be leaving the company next month to launch an online marketing startup for the retail sector. Dhar, who has led Walgreens’ digital transformation, will be CEO of the new startup. The startup is currently raising a seed-funding round to launch…
February 8, 2017 at 2:04 pm
Walgreens Boots Alliance CIO Abhi Dhar will be leaving the company next month to launch an online marketing startup for the retail sector. Dhar, who has led Walgreens’ digital transformation, will be CEO of the new startup. The startup is currently raising a seed-funding round to launch the “stealth” company in two Illinois markets this […]
February 7, 2017 at 9:19 am
Wow. A month into 2017 and The Limited and Wet Seal are closing their doors forever. Hundreds of stores gone, thousands of jobs gone. The rest of the brick-and-mortar retailers panic and wonder whether they can slash prices and profit margins again. Many are throwing up their hands, muttering that it’s impossible to fight the…
