Technology

AI: Fine-Tuning This Powerful Agent for Change
January 3, 2024 at 8:54 am

While debates rage around the pros and cons of artificial intelligence, the technology is slowly being adopted by the online retail sector and generating some positive results. It has the potential to do so much more, though. While many people talk about AI, it’s fair to say that few fully understand its potential or how…

3 Ways AI Can Benefit Retailers in 2024
January 2, 2024 at 8:29 am

The National Retail Federation forecasted 2023 holiday sales to grow between 3 percent and 4 percent. And while sales growth has slowed due to the pandemic, economic uncertainty, and other factors, retailers must still compete — if not compete even harder — for consumers’ eyeballs and wallets. The smartest retailers will leverage advanced technologies like…

EDA Fights the Fraudsters: Keeping Retailers and Customers Safe
December 21, 2023 at 4:47 pm

The holiday season and year-end months account for as much as a fifth or more of annual sales for some retailers, with 2023 set to be no exception. Thanksgiving and Black Friday may have passed, but as consumers get ready to enjoy the final days of the holiday season, it’s the perfect opportunity for fraudsters…

AI-Powered Retail: Elevating Customer Support Amidst Holiday Rush
December 20, 2023 at 12:03 pm

At this point, doing one's holiday shopping at the mall feels almost like a nostalgic throwback — not far removed from listening to music on vinyl or taking pictures with a disposable camera. The records for online holiday shopping are broken on what seems like a yearly basis, with last year's $9.12 billion representing the…

Holiday Bust: Which Marketers Are Missing Their AI Moment?
December 12, 2023 at 5:13 pm

2023 may be shaping up as the first holiday shopping season driven by artificial intelligence — for the brands that are positioned and equipped to leverage this technology at scale. For the brands that aren’t, 2023 could end up being the year their customers’ experiences fall short of expectations, which could determine the difference between…

How AI Will Impact the Holiday Shopping Experience
December 11, 2023 at 10:23 am

The holiday season is always marked by a shopping spree. The challenge retailers face with this surge is making shopping experiences exceptional despite the chaos. Even with all of the variety of ways consumers shop, retailers must be able to understand what they seek and prefer. This is where advanced technologies like artificial intelligence come…

Preparing for 2024: Best Practices for Pivoting Omnichannel Strategies With Generative AI
December 5, 2023 at 3:36 pm

Retailers are gearing up for 2024, setting their budgets, campaigns and strategies for engaging omnichannel shoppers in the new year. But what happens if a new trend changes the way customers shop in stores or online halfway through the year? Or what if you have the opportunity to engage an audience that wasn’t prioritized in…

Retailers Need to Keep Their Networks Up This Holiday Season
December 5, 2023 at 3:15 pm

Without question, retailers’ busiest days of the year are during the holiday season. Holiday sales in November and December averaged about 19 percent of total retail sales over the last five years. Nevertheless, the increased traffic can be a double-edged sword, overloading networks and causing outages. At the same time, cybercriminals are more active during the…

3 Generative AI Security Risks Retailers Should Beware of
December 4, 2023 at 12:20 pm

Generative artificial intelligence (GenAI) is the next big thing for retail. With 92 percent of retailers planning to increase AI investments next year, leading brands like Walmart are already rolling out GenAI assistants to help customers with purchases. The possibilities for GenAI are endless, but they create new risks for data breaches that everyone needs…

Losing Revenue? AI Can Help You Make a Rebound
November 30, 2023 at 3:53 pm

Retail theft has been a major problem, particularly since the pandemic, costing retailers $112.1 billion in 2022. A number of retail giants have announced they're closing stores across major cities due to theft and organized retail crime. But recent analysis shows that theft is only one of many factors behind these shutdowns. The combination of inflation,…