Technology

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss Total Retail’s recently released 2024 Retail Technology Report, an analysis of market trends, buying behaviors, and future opportunities. They share key findings from the survey of technology decision-makers from across the industry, as well as implications for retailers’ businesses.

Sneha Narahalli is vice president and head of product at Sephora, where she's working to enhance customer experience through technology. "Building for what the customer wants and accomplishing their goal never goes out of style," says Narahalli. In this video interview, recorded at Total Retail Tech earlier this year, Narahalli shares the three consumer behaviors…

As customer experience (CX) continues to be the primary competitive differentiator for retailers, artificial intelligence (AI) presents a pivotal tool for driving innovation and personalization. Retailers that embrace AI-driven strategies are not just enhancing their customer experiences, they're rethinking how to build and maintain relationships across the entire customer journey. However, as AI becomes more…

A surge of new online shoppers, artificial intelligence and omnichannel retailing have upended retail in only a few years. As the industry continues to evolve, the demand for innovative technologies grows with it, and one tool that’s become increasingly popular is electronic shelf labels (ESLs) — especially in the grocery sector, where the need for…

This video features a panel discussing how retailers are tackling loss prevention and fraud through technology from Total Retail Tech 2024 in Charlotte, NC. Speakers include Sree Sreedhararaj, Chief Technology Officer, IPSY; Karen Beebe, Chief Technology Officer, Bealls, Inc.; Adam Gunnett, Director, IT and Business Intelligence, Busy Beaver Building Centers; and moderator Sucharita Kodali, Vice…

This video features a keynote from Jane Park, CEO and founder of Tokki, titled "Why Technology is at the Core of My Entrepreneurial Spirit" from Total Retail Tech 2024 in Charlotte, NC. Consumer tech entrepreneur Jane Park, CEO and founder of Tokki, a new line of TikTok-friendly gift bags that are digitally equipped with QR code…

In this bonus episode of Total Retail Talks, Total Retail's Kristina Stidham and Joe Keenan discuss the brand's recently released 2024 Retail Technology Report. Listen in to learn about this annual report, including how data is collected, key findings to emerge from this year’s survey of technology decision-makers from across the industry, and implications for…

Artificial intelligence (AI) is seemingly disrupting everything in today’s world, including retail businesses. At Total Retail Tech last month, retail martech leaders shared their experiences using AI, from implementation to execution to measurement. Lauri Joffe Turjeman, chief marketing officer at American Freight, spoke with Ron Offir, managing director of retail and consumer products at Deloitte…

Voice commerce is transforming the way consumers shop and interact with brands, ushering in a new era of convenience, accessibility and personalized buying experiences. With the popularity of voice-activated assistants like Apple's Siri and Amazon.com's Alexa, consumers are adopting a new spoken approach to shopping. For specialty retailers, adapting to this trend isn't just a…

Bealls, Inc. is a legacy family-owned business undergoing a technology modernization journey. In this video interview, Karen Beebe, chief technology officer of Bealls, Inc., reflects on the company's history, culture and commitment to innovation. Beebe shares how she stays up-to-date on the latest technology advancements for Bealls, Inc., as well as her experience at Total…