Technology

How Suburban Propane is Using AI to Factor Weather Into its Forecasting
November 20, 2024 at 4:14 pm

Artificial intelligence (AI) is seemingly disrupting everything in today’s world, including retail businesses. At Total Retail Tech earlier this fall, retail martech leaders shared their experiences using AI, from implementation to execution to measurement. Nandini Sankara, vice president of marketing and brand strategy and spokesperson for Suburban Propane, spoke with Ron Offir, managing director of…

Delivering Consistent Consumer Experiences With Tax Compliance
November 20, 2024 at 12:29 pm

In today’s digitally driven world, consumer shopping habits are reshaping the world of retail. KPMG reports 78 percent of consumer and retail executives plan to invest more into e-commerce in the coming years. However, expansion plans should extend beyond developing a solid business strategy and identifying key markets based on consumer demand. To ensure sustainable…

Key Findings and Trends Revealed in the 2024 Retail Technology Report
November 13, 2024 at 5:40 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss Total Retail’s recently released 2024 Retail Technology Report, an analysis of market trends, buying behaviors, and future opportunities. They share key findings from the survey of technology decision-makers from across the industry, as well as implications for retailers’ businesses.

Sephora VP Sneha Narahalli on Building Technology for Change
November 11, 2024 at 12:07 pm

Sneha Narahalli is vice president and head of product at Sephora, where she's working to enhance customer experience through technology. "Building for what the customer wants and accomplishing their goal never goes out of style," says Narahalli. In this video interview, recorded at Total Retail Tech earlier this year, Narahalli shares the three consumer behaviors…

AI and Retail CX: 3 Key Considerations for C-Suite Executives
November 5, 2024 at 9:20 am

As customer experience (CX) continues to be the primary competitive differentiator for retailers, artificial intelligence (AI) presents a pivotal tool for driving innovation and personalization. Retailers that embrace AI-driven strategies are not just enhancing their customer experiences, they're rethinking how to build and maintain relationships across the entire customer journey. However, as AI becomes more…

The Growing Impact of ESLs in Retail From an Implementation Perspective
November 4, 2024 at 3:30 pm

A surge of new online shoppers, artificial intelligence and omnichannel retailing have upended retail in only a few years. As the industry continues to evolve, the demand for innovative technologies grows with it, and one tool that’s become increasingly popular is electronic shelf labels (ESLs) — especially in the grocery sector, where the need for…

Panel: Tackling Loss Prevention and Fraud Through Technology | Total Retail Tech 2024
November 1, 2024 at 5:08 pm

This video features a panel discussing how retailers are tackling loss prevention and fraud through technology from Total Retail Tech 2024 in Charlotte, NC. Speakers include Sree Sreedhararaj, Chief Technology Officer, IPSY; Karen Beebe, Chief Technology Officer, Bealls, Inc.; Adam Gunnett, Director, IT and Business Intelligence, Busy Beaver Building Centers; and moderator Sucharita Kodali, Vice…

Jane Park, CEO and Founder, Tokki | Total Retail Tech 2024
November 1, 2024 at 4:36 pm

This video features a keynote from Jane Park, CEO and founder of Tokki, titled "Why Technology is at the Core of My Entrepreneurial Spirit" from Total Retail Tech 2024 in Charlotte, NC. Consumer tech entrepreneur Jane Park, CEO and founder of Tokki, a new line of TikTok-friendly gift bags that are digitally equipped with QR code…

2024 Retail Technology Report Key Findings: AI Usage and Investments Trend Upward
October 30, 2024 at 8:34 pm

In this bonus episode of Total Retail Talks, Total Retail's Kristina Stidham and Joe Keenan discuss the brand's recently released 2024 Retail Technology Report. Listen in to learn about this annual report, including how data is collected, key findings to emerge from this year’s survey of technology decision-makers from across the industry, and implications for…

How American Freight is Mixing AI With Human Oversight
October 30, 2024 at 4:24 pm

Artificial intelligence (AI) is seemingly disrupting everything in today’s world, including retail businesses. At Total Retail Tech last month, retail martech leaders shared their experiences using AI, from implementation to execution to measurement. Lauri Joffe Turjeman, chief marketing officer at American Freight, spoke with Ron Offir, managing director of retail and consumer products at Deloitte…