Supply Chain

Out-of-stock inventory continues to be a huge problem for retailers and suppliers alike. There’s nothing more frustrating for consumers than an empty shelf, and even just one instance of an out-of-stock item can have lasting consequences in terms of customer loyalty and lifetime value. Consider some recent findings from the Trading Partner Alliance consisting of…

Total Retail Talks is Total Retail’s podcast channel, and it features interviews and insights with some of the leading minds in the retail industry. Please check out our podcast channel page for all episodes, show notes and additional information. Also, you can access Total Retail Talks episodes on iTunes and Stitcher. We hope you’ll join us! Jodie Fox, Co-Founder and Chief Creative Officer, Shoes…

Luxury retailer Neiman Marcus — stung by its first holiday sales decline since the Great Recession — is spreading the pain. Drowning in designer duds and accessories that it didn’t sell during the crucial shopping season, the department store chain, which also owns Bergdorf Goodman, has asked its vendors to take back merchandise or risk not…

Most Amazon.com shoppers love how the site immediately predicts shipping costs and delivery date for their purchases. As soon as shoppers click on a product, they see a message such as, “Want it Wednesday, Sept. 30 by 4 p.m.? Order in the next 11 minutes, six seconds.” What’s noteworthy is that Amazon does this up…

For a while now, retailers have been betting big on bits and bytes as they invest in retail technology. Overall, retailer IT spend was estimated at $60 billion in 2013. Although e-commerce platform spending gets much of the press, it’s only a small portion, $1.2 billion, of the overall retail tech budget. So where's the…

J.C. Penney Co. Inc. has made its private labels a key part of its strategy to capture market share and continue to improve its results. J.C. Penney shares are up 15.4 percent in Friday trading in the wake of its fourth-quarter earnings release on Thursday and management commentary on the higher-margin private label approach.

Certain types of laminate flooring made by Lumber Liquidators have a greater risk of causing cancer or other health problems than previously believed, U.S. health regulators said Monday. The Centers for Disease Control and Prevention said Monday that exposure to formaldehyde in the flooring was greater than it had calculated earlier this month, meaning people who purchased…

One thing retailers can count on in January is innovation. Each year, retailers across the globe gather for Retail’s BIG Show hosted by the National Retail Federation (NRF). This year’s event covered the usual topics, such as payment technologies and improving the customer experience, but also demonstrated that there’s a big shift affecting the retail…

Consumer expectations have never been higher. They want simple shopping experiences on their mobile devices, online and in person — whatever is most convenient at any point in time. Most of all, consumers want to be able to purchase the exact item they’re looking for, and they want it delivered fast. In the last decade,…

Much in the way that Uber creates headaches for conventional cab companies, transportation management systems (TMS) have become disruptive technologies, dramatically altering the way retailers approach transportation and logistics. In an era where consumers’ “need it now” mentality reigns, using a TMS dashboard to pinpoint a shipment, access a delivery time or offer an alternative…