Supply Chain

Brick-and-mortar stores were already evolving before the global pandemic accelerated the shift to e-commerce. More than ever, customers know what they need and are going directly to a store that has it, either to buy it or pick it up having ordered online. This consumer behavior makes inventory visibility more important than ever for retailers.…

While e-commerce sales were expected to reach $4.2 trillion by the end of 2020, a big part of that money goes to waste due to inefficient processes. Items get damaged, remain unsold, and end up in landfills, not to mention high return rates that have skyrocketed and are expected to reach a whopping $550 billion…

A crisis forces a change like no other. If retail enterprise debates centered around IT budget in pre-pandemic times, now it’s unequivocally for swift digitalization from customer point of sales (POS) to supply chain. The retail sector has learned some hard lessons from today’s uncertain business climate. However, some enterprises are ahead in their game…

The zeitgeist of 2020 retail commerce can be summarized in two words: survival mode. COVID-19 kept shoppers at home, away from brick-and-mortar stores, and encouraged many consumers to order online for the first time, adding their purchases to the already increased activity of users already confident in digital transactions. The pandemic increased e-commerce sales 44…

The 2020 holiday season wreaked havoc on businesses across the retail industry, from manufacturers and consumer brands to logistics, transportation and warehouse providers. Brick-and-mortar retailers went from planning "doorbusters" to managing new lockdowns to scrambling to create fulfillment stores in a matter of weeks. Seasonal delivery deadlines were moved up to meet the realities of inventory…

The retail sector has been faced with many challenges and obstacles over the past several years. One of the greatest of those challenges being radically shifting consumer demand alongside higher expectations. Due to this ever-changing landscape, department stores have struggled to maintain success with their traditional models. In fact, even prior to the COVID-19 pandemic,…

Amazon.com is easing third-party seller delivery requirements, CNBC reported. This is due to ongoing constraints on major shipping carriers as a result of the coronavirus. The e-commerce giant announced in August that starting in February 2021, members of Amazon's Seller Fulfilled Prime (SFP) program would be required to make deliveries on Saturdays, and meet one- and…

As many countries grapple with a second wave of the pandemic, retailers are continually challenged to adjust to shifting consumer habits, anticipate spikes in demand for specific items, and meet delivery expectations. Additionally, in the U.S., e-commerce growth has jumped to over 30 percent, which represents a level of online shopping sales not previously expected…

When someone asks “what does artificial intelligence (AI) do for retail?” the first thing that comes to mind is likely something about personalization and the customer experience. For retailers competing online, it’s critical to offer that “you-know-me” type of experience that the Netflix’s and Amazon.com's of the world provide. Companies that can weave AI and…

For the past few years, the on-demand nature of the modern customer has been pushing retailers into a new era of data-driven, iterative decision making. As with nearly every other facet of digital transformation, COVID-19 has accelerated the need for decision making at every level of retail — product development, factory, key account coordination, inventory…