Supply Chain

There's an undeniable focus on personalization in the fashion industry. However, personalization on its own doesn't carry the same benefit in the worldwide market. Today, fashion garments are widely available and accessible for purchase, no matter where in the world a consumer is located. This means localization is particularly important for retailers looking to tap…

Amazon Prime Day is globally recognized as one of if not the most successful e-commerce events in the world. This year’s Prime Day was Amazon.com's most successful event to date, with Prime members in more than 20 countries purchasing upwards of 300 million products in the mere span of 48 hours. With same- and next-day…

The vertical fashion supply chain is suffering from an array of century-old problems. The manufacturing pipeline is slow, disorganized, and lacks transparency. On a macro level, fast-fashion and apparel account for a whopping 10 percent of carbon emissions globally, making the fashion industry one of the biggest culprits of climate change. At the retail level,…

While same-day and scheduled delivery options are ideal, they're not without their challenges. Elevated delivery service of any kind takes extra effort, but the results are more than worth it. Some mistakes are unavoidable and many consumers understand that, as roughly 50 percent of shoppers would give a retailer a second chance after a poor…

To rise above the competition, whether online or in-store, retailers need to ensure their customer experience remains consistent throughout the shopping journey, all the way to the consumer’s front door. Recent reports indicate that “one in three shoppers now expects same-day delivery,” and that “90 percent of consumers now see two- or three-day delivery as the…

Post-Pandemic E-Commerce Consumer Expectations

Excess inventory. Losing pace with shifts in customer behavior. Erosion of gross margin. Selling on markdowns. Missing forecasts. No time for innovation. What do these have in common? These are the symptoms of a retailer suffering from a lack of speed. Speed to market, that is. If you skim recent headlines, this is what you’ll…

Amazon.com announced on Monday that Prime members in some U.S. metro areas can now get same-day delivery from select retail stores. At launch, members in Atlanta; Chicago; Dallas; Las Vegas; Miami; Phoenix; Scottsdale, Ariz.; Seattle; and Washington, D.C. can shop from PacSun, GNC, SuperDry, and Diesel on the Amazon app and Amazon.com and receive their items the…

The costs of the supply chain mess in the last two years have been staggering. Apart from the empty shelves of items like baby formula, consumers have had to pay a premium for cars and sometimes take the delivery of cars without certain parts and accessories. We've all read about the large number of ships…

Social life as we knew it is coming back. Consumers are leaving their homes, tossing their beloved pandemic sweatpants, and refreshing their wardrobes, allowing the apparel, fashion and luxury (AFL) industry’s sales to reach pre-pandemic numbers. Although the recovery is undeniable, it will not only be largely uneven but also costly. Uneven performances will vary…