Store Associates

Brick-and-mortar managers must find ways to differentiate the in-store experience and create engaging experiences within their stores.

The bottom line? The ideal store associate profile has changed dramatically, and there’s a war for top retail talent with this profile.

Total Retail is excited to present to you its 50 Best Retail Tips of 2018! For the past several years, the Total Retail editorial team has spent time in the fourth quarter poring over the work of our expert contributors to identify the 50 very best tips of the year, and 2018 was no exception. We…

Natural Insight’s survey highlights the significance of providing an exceptional in-store experience to drive foot traffic and sales.

With an integrated mobile employee engagement platform, retail employers can overcome their employee disengagement challenges.

Walmart is deploying a new mobile app-based store service that allows customers to buy items on Walmart.com if the item is not available in-store. Store associates will place orders on their handheld touchscreen devices. The service lets customers pay for items via cash, check, credit, debit or Walmart Pay and have them shipped directly to their…

Anyone who has walked down Main Street or through a shopping mall recently has seen it. Store after store shuttered. Big-name retailers gone. Even anchor-store locations decamped. These are challenging times for brick-and-mortar retailers. According to S&P Global Market Intelligence, 50 well-known store chains have filed for bankruptcy protection in 2017, among them such iconic…

With the holiday shopping season less than two months away, retailers are in full swing working on strategies to win in an increasingly competitive landscape. As the worlds of brick-and-mortar and online continue to merge, retailers are investing in new technologies as part of their digital transformation initiatives to create a more personalized shopping experience.…

These days, the retail industry is grappling with “Amazonitis.” Amazon.com has disrupted virtually every sector in the retail market, from food to fashion. In order to survive, retailers, particularly brick-and-mortar businesses, have to give people a reason to come to their stores. They must create a distinctive customer experience, and to that end, they should…

Macy's plans to hire 80,000 seasonal workers for positions at its Macy’s and Bloomingdale’s stores, call centers, distribution centers and online fulfillment centers nationwide for the 2018 holiday season, according to a company press release. Macy’s, which is forecasting a strong holiday shopping season, will staff 23,500 positions at its fulfillment centers to help with…