Software

Digital Performance Management in the Age of ‘Retail Everywhere’
May 20, 2016 at 9:57 am

When milliseconds are the difference between success and failure, retailers cannot afford to ignore their digital performance. Retail is at the forefront of a massively disruptive digital transformation. We have entered the era of “retail everywhere” with hyper-connected, 24/7, omnichannel digital consumers who have high expectations for their online experiences. They want retailers to know them, serve them, delight them and not waste their time.

Why Planning Systems Must Be Priority for Retailers
May 11, 2016 at 8:55 am

It’s no surprise to learn that retailers are in a rapid investment period in terms of IT systems. Historically slow to invest in technology, retailers are now playing catchup in an arena that punishes slow-movers. A retail CIO is faced with the daunting challenge of solving a myriad of complex issues fast, including: delivering the…

Growers House Plants Seeds for a Better Omnichannel Experience
May 5, 2016 at 12:48 pm

Growers House, a family owned-and-operated hydroponics supply and indoor gardening center in Tucson, Ariz., was in the market for a retail management platform that would help it integrate data across its various business channels — retail store, e-commerce site, online marketplaces (Amazon.com, eBay), wholesale. Having to manage all of that data, from customer data to…

Amazon.com Goes Down for 20 Minutes, the World Freaks Out
March 11, 2016 at 8:14 am

Amazon.com went down for some users on Thursday afternoon for approximately 20 minutes before being restored. Users trying to access the Amazon website as well as the mobile app at around 2:20 p.m. ET were greeted with error messages. During the outage, many users took to Twitter to vent their frustration.

What E-Tailers Can Learn From Financial Trading Systems
March 10, 2016 at 11:51 am

From a revenue standpoint, what would you lose if your site was to go dark for 40 minutes? Where would your customers go? As we close the book on this past holiday season and look back on the e-commerce frenzy, I can’t help but reflect on this loss and how it might be avoided. To…

Preparing for the Holidays: A 101 in Web Performance Optimization
December 1, 2015 at 10:21 am

Holiday sales traditionally constitute a huge portion of retailers’ annual revenue, and there’s a lot at stake in the upcoming season. According to PwC, web sales for the overall retail sector will see a mid- to high-teens percentage increase over last year, with the leading retailers poised for a 40 percent to 50 percent increase.…

Back-to-School: A Prep Course for Peak Holiday Season
October 13, 2015 at 12:44 pm

Every year the back-to-school (BTS) season means something different for incoming students. One year it might mean multiplication tables, the next it could be long division, U.S. history or organizational chemistry. However, one thing that students expect every year — regardless of the actual course work — is that their work load will increase and…