Social Media Marketing

Emerging Social and Mobile Benchmarks Highlighted in Mystery Shopping Study
March 13, 2012

Social and mobile tactics were among the 384 features evaluated in the e-tailing group's 14th Annual Mystery Shopping Study. The study first focused on retailersโ€™ websites, with a goal of tracking customer involvement, then moved to merchant Facebook pages, where 37 features were tracked.

Lowe's Hopes Pinterest Plus Facebook Equals Higher Engagement
March 12, 2012

What happens when you pair social media darling Pinterest with Facebook, the undisputed heavyweight of the social networking world? Lowe's is hoping for big things as one of the first brands to feature its Pinterest presence in Facebook through a new tool from social marketing firm Vitrue.

Google, Etsy, Amazon are Pinterest's Top Sources of Content
March 7, 2012

Where are the ladies that use Pinterest getting their content from? According to a study by Zoomsphere, a social media statistics tool, the sources are as female-oriented as you'd expect. Rounding out the top two sources are Google and Etsy, with numbers closely rivaling each other that by the time this article publishes the two sources may have traded spots.

Turbocharging Loyalty Programs With Social Media
March 6, 2012

As access to product price comparisons has become quicker and easier than ever, customer loyalty has increasingly become a challenge for retailers. Although traditional loyalty programs that reward spending may help retain customers, there's an even better way to combat this issue.

How Under Armour and Warby Parker Win With Social Media
March 2, 2012

With consumers all over the world spending anywhere from four hours to 10 hours a day on social networks, there are plenty of opportunities for retailers to reach a captive audience. And that audience is ready to engage.