Social Media Marketing

Q1 2017 Sprout Social Index
February 23, 2017 at 9:36 am

The value in developing loyal customers in today’s omnichannel retail environment, where your competition is a mere click or tap away, cannot be overstated. It’s been proven that retaining existing customers is significantly more cost effective than acquiring new ones — in some cases up to five times more. This fact will only become more […]

Under Armour Faces Backlash for CEO's Trump Support
February 9, 2017 at 10:47 am

Add Under Armour to the growing list of brands receiving backlash for public support of President Donald Trump. The company’s CEO Kevin Plank said that Trump's presidency was a “real asset” for Americans in an interview with CNBC’s “Fast Money Halftime Report” on Tuesday. “He wants to build things," Plank said. "He wants to make…

4 Best Practices When Switching to Omnichannel Marketing Automation
February 8, 2017 at 11:06 am

Omnichannel marketing is really about experiences. It’s achieved when a brand delivers a seamless experience to customers, regardless of the channel, device or context in which their interactions take place. While this united marketing front may seem like an unrealistic utopia, it’s really more of a critical requirement of tomorrow’s winning brands. Savvy marketers might…

Reebonz Uses Social Contest to Increase Reach, Engagement
February 2, 2017 at 11:20 am

Reebonz.com is Southeast Asia and Asia Pacific’s leading luxury e-commerce marketplace platform. The retailer carries over 500 brands and 100,000 luxury items with a brick-and-mortar presence in Australia and pop-up shops in Singapore. “Our vision is to give our customers more by making luxury accessible, made possible today with a trusted and easy platform for…

Holiday Shopping Report
January 31, 2017 at 5:36 pm

Innovation is driving massive disruption in consumer behavior. As people browse and purchase online and via mobile, retailers have been forced to rethink just how they market and engage distracted consumers. Multiple channels and touchpoints, from brick-and-mortar stores to mobile websites, apps and social media, means finding the most relevant mix has never been more […]

3 Ways Brands Can Leverage Social Media to Guide Marketing Decisions
January 16, 2017 at 7:58 am

Social media is the world’s biggest, fastest and most honest focus group. Customers, prospects and naysayers alike are sharing their opinions and experiences surrounding your brand — and the reviews are impactful. According to Nielsen, 83 percent of people trust or somewhat trust recommendations from family and friends, and 66 percent trust opinions posted online,…

Generic is the New Brand Name: Tapping Influencers to Boost In-House Brands
January 9, 2017 at 10:13 am

While stores like Trader Joe’s have crafted entire business models (and built cult followings) on store brands, generic products from retailers like Sephora have to compete against high-end national brands. In-house products may offer wider variety and lower price points, but because they’re often situated in the rear of the store and the bottom of…