Social Media Marketing

Retailers are beginning to take consumer shopping trends more seriously in the wake of recent store closures and declining GMV. According to Business Insider, nearly 4,000 retail stores closed in 2018 alone. The reasons aren't clear, but many believe online shopping habits play a major role in the…

Thriving in a niche market may appear challenging on the surface, but when you really dig into marketing strategies, it becomes clear that maybe niche is better for your brand. Ever hear of the "1,000 true fans” concept by Kevin Kelly? It runs along niche marketing lines. The crux of Kelly's argument is this: all…

Influencer marketing has existed for decades. It’s taken on many forms and gone by many names, but the basic principle is always the same: brands that partner with noteworthy and trusted names can significantly increase their sales and authority. In the past this has taken the form of celebrities in television commercials, or Michael Jordan…

When subscription boxes first entered the marketplace, they quickly became a major hit. With what seems to many like overnight success, the subscription box model began to trend due to their themes and overall value. One of the value points in a subscription box is financial, with the consumer paying a relatively low cost for…

Sears unveiled a new logo earlier this month on its social media channels, and it's generating mixed reviews from consumers. In addition to the logo, Sears debuted a new slogan as well: "making moments matter." The new slogan was featured in a video the company published on Facebook in late April. Sears said the new logo was…

Instagram now has over 1 billion active users, 500 million of whom are daily active users. Social media is constantly shifting and evolving, and it can be challenging for retailers to stay on top of the trends. A recent report by Forrester states that Instagram users engage with brands 10 times more than they do…

Traditionally, on-site chat widgets were used to target two ends of the e-commerce funnel: web visitors with general questions, and purchasers with customer service needs. But with the turn of 2018, what was once mainly just “hype” regarding artificial intelligence, chatbots, and their potential has now turned into an evergreen solution for marketers. Chat boasts…

Online apparel is an extremely lucrative category. Experts predict that the worldwide e-commerce segment of fashion and apparel will grow from $408 billion in 2017 to more than $706 billion by 2022. As you might expect, with opportunity comes competition. According to one study, 26 percent of the top 1,000 e-commerce sites are dedicated apparel…

A question we hear frequently from clients is: “How do I become a digital Genius?” In our research, Genius brands represent the leaders in digital media, e-commerce, product innovation, and organizational structure. For the majority of brands and retailers, particularly those that fall into the “Average” or “Challenged” categories from a digital performance standpoint, the…

Once considered a complement to digital marketing portfolios, influencer marketing has morphed from a nice-to-have into a must-have. At inception, influencer marketing success relied entirely on vanity metrics. Big brands would reach out to influencers (primarily celebrities at the time), hand over big money, and hope to see their needle move — a model akin…