Shipping

There's an urgent need to increase sustainable shipping practices among e-commerce retailers. Research shows e-commerce has grown two to five times faster than before the pandemic. And while this surge in online shopping has been positive for retailers, fulfilling these orders has material consequences for the environment. In fact, the World Economic Forum predicts emissions…

While retailers and logistics organizations have been grappling with home delivery challenges for years, the ripple effect of the pandemic-driven global supply chain disruptions, coupled with the ever-widening appeal of e-commerce, has created a “make-or-break” situation for e-commerce retailers. Indeed, a new study by Descartes and SAPIO Research of 8,000 North American and European consumers…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Devon Russell discuss an article recently published by Total Retail titled, “To Build Customer Loyalty, Focus on Getting Back to the Basics of Last Mile Delivery,” authored by Lukas Kinigadner, CEO and co-founder of Anyline. Getting the last-mile delivery process right is critical to…

Shipping speeds matter. As more and more people turn to online shopping instead of taking a trip to the store, consumer expectations are changing. With e-commerce marketplaces such as Amazon.com offering same-day and one-day shipping options, consumers are shifting their expectations to follow suit. According to a 2021 survey conducted by the Retail Industry Leaders…

Supply chain challenges are nothing new for businesses of all kinds, especially retailers. Rising gas prices have added fuel to that fire, increasing the price of getting goods to their destination. One emerging solution is hyperlocal batching and fulfillment, which reduces the distance goods must travel and the total delivery miles driven. Ultimately, this strategy…

Buying goods online is now easier than ever before — but customers expect a smooth shopping experience at every step. The e-commerce industry is growing at a rate of about 20 percent per year. In fact, it’s estimated that this year alone, it will account for $1.0 trillion in the United States. But how often…

As last-mile delivery services have expanded, so too have the demands and priorities of consumers. In a recent consumer survey, we found that 76 percent of respondents said that an unacceptable delivery experience would strongly or somewhat affect their decision to order from that company again. Poor experiences can cause shoppers to choose another online…

Amazon.com is testing a service that uses the company’s network of Flex drivers to pick up packages from mall-based retailers and deliver them to customers. The program, first reported on by Bloomberg, has been running since last year. Much like drivers for Instacart or DoorDash, Amazon’s Flex drivers use their own vehicles to deliver packages. They…

Side hustles and e-commerce have sparked a surge in drop-shipping. One report even predicts the market size value to grow to $476.1 billion by 2026. However, while drop-shipping continues to make its way into the mainstream, most people still have no idea what it is or how to get started. So, What is Drop-Shipping? In…

We’ve all been talking about how shopping patterns and, therefore, shipping patterns have changed since 2020, but what we should really be talking about is the effect that those changes could have on the environment. According to a report from Freightwaves, the total count of final-mile delivery vehicles on the road could increase by 36…