Shipping

How to Impact CX and Customer Loyalty Through Last-Mile Delivery
June 2, 2022 at 4:17 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Devon Russell discuss an article recently published by Total Retail titled, “To Build Customer Loyalty, Focus on Getting Back to the Basics of Last Mile Delivery,” authored by Lukas Kinigadner, CEO and co-founder of Anyline. Getting the last-mile delivery process right is critical to…

How to Optimize Your Supply Chain for Shipping Lead Times
June 2, 2022 at 2:52 pm

Shipping speeds matter. As more and more people turn to online shopping instead of taking a trip to the store, consumer expectations are changing. With e-commerce marketplaces such as Amazon.com offering same-day and one-day shipping options, consumers are shifting their expectations to follow suit. According to a 2021 survey conducted by the Retail Industry Leaders…

Hyperlocal Delivery Solves Retail Challenges Related to Rising Fuel Prices, Speediness
May 31, 2022 at 5:48 pm

Supply chain challenges are nothing new for businesses of all kinds, especially retailers. Rising gas prices have added fuel to that fire, increasing the price of getting goods to their destination. One emerging solution is hyperlocal batching and fulfillment, which reduces the distance goods must travel and the total delivery miles driven. Ultimately, this strategy…

Enhancing the Last Mile for Retail Customer Satisfaction
May 24, 2022 at 1:14 pm

Buying goods online is now easier than ever before — but customers expect a smooth shopping experience at every step. The e-commerce industry is growing at a rate of about 20 percent per year. In fact, it’s estimated that this year alone, it will account for $1.0 trillion in the United States. But how often…

To Build Customer Loyalty, Focus on Getting Back to the Basics of Last-Mile Delivery
May 23, 2022 at 9:01 pm

As last-mile delivery services have expanded, so too have the demands and priorities of consumers. In a recent consumer survey, we found that 76 percent of respondents said that an unacceptable delivery experience would strongly or somewhat affect their decision to order from that company again. Poor experiences can cause shoppers to choose another online…

Amazon Using Flex Drivers to Pick Up, Deliver Packages From Malls
May 23, 2022 at 7:34 pm

Amazon.com is testing a service that uses the company’s network of Flex drivers to pick up packages from mall-based retailers and deliver them to customers. The program, first reported on by Bloomberg, has been running since last year. Much like drivers for Instacart or DoorDash, Amazon’s Flex drivers use their own vehicles to deliver packages. They…

How Drop-Shipping Can Optimize Your Online Store and Business Process
May 17, 2022 at 11:53 am

Side hustles and e-commerce have sparked a surge in drop-shipping. One report even predicts the market size value to grow to $476.1 billion by 2026. However, while drop-shipping continues to make its way into the mainstream, most people still have no idea what it is or how to get started. So, What is Drop-Shipping? In…

Sustainability in Shipping
May 10, 2022 at 6:13 pm

We’ve all been talking about how shopping patterns and, therefore, shipping patterns have changed since 2020, but what we should really be talking about is the effect that those changes could have on the environment. According to a report from Freightwaves, the total count of final-mile delivery vehicles on the road could increase by 36…

Amazon Launches 'Buy with Prime' Delivery Service for Other Merchants
April 21, 2022 at 4:56 pm

Amazon.com will let other online merchants piggyback on its Prime service to deliver goods quickly to their customers, reports CNBC. The company on Thursday launched a new service, Buy with Prime, that lets third-party merchants use Amazon’s vast shipping and logistics network to fulfill orders on their own sites, while also appealing to Amazon’s 200…

Key Fulfillment and Technology Trends to Deliver Great CX
April 21, 2022 at 4:45 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published by Total Retail titled, “2022 Delivery and Retail Trends,” authored by Jay Sackos, vice president of Dolly. Many of the biggest trends in retail today have to do with getting products into the hands of customers…