Shipping

To Build Customer Loyalty, Focus on Getting Back to the Basics of Last-Mile Delivery
May 23, 2022 at 9:01 pm

As last-mile delivery services have expanded, so too have the demands and priorities of consumers. In a recent consumer survey, we found that 76 percent of respondents said that an unacceptable delivery experience would strongly or somewhat affect their decision to order from that company again. Poor experiences can cause shoppers to choose another onlineโ€ฆ

Amazon Using Flex Drivers to Pick Up, Deliver Packages From Malls
May 23, 2022 at 7:34 pm

Amazon.com is testing a service that uses the companyโ€™s network of Flex drivers to pick up packages from mall-based retailers and deliver them to customers. The program, first reported on by Bloomberg, has been running since last year. Much like drivers for Instacart or DoorDash, Amazonโ€™s Flex drivers use their own vehicles to deliver packages. Theyโ€ฆ

How Drop-Shipping Can Optimize Your Online Store and Business Process
May 17, 2022 at 11:53 am

Side hustles and e-commerce have sparked a surge in drop-shipping. One report even predicts the market size value to grow to $476.1 billion by 2026. However, while drop-shipping continues to make its way into the mainstream, most people still have no idea what it is or how to get started. So, What is Drop-Shipping? Inโ€ฆ

Sustainability in Shipping
May 10, 2022 at 6:13 pm

Weโ€™ve all been talking about how shopping patterns and, therefore, shipping patterns have changed since 2020, but what we should really be talking about is the effect that those changes could have on the environment. According to a report from Freightwaves, the total count of final-mile delivery vehicles on the road could increase by 36โ€ฆ

Amazon Launches 'Buy with Prime' Delivery Service for Other Merchants
April 21, 2022 at 4:56 pm

Amazon.com will let other online merchants piggyback on its Prime service to deliver goods quickly to their customers, reports CNBC. The company on Thursday launched a new service, Buy with Prime, that lets third-party merchants use Amazonโ€™s vast shipping and logistics network to fulfill orders on their own sites, while also appealing to Amazonโ€™s 200โ€ฆ

Key Fulfillment and Technology Trends to Deliver Great CX
April 21, 2022 at 4:45 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published by Total Retail titled, โ€œ2022 Delivery and Retail Trends,โ€ authored by Jay Sackos, vice president of Dolly. Many of the biggest trends in retail today have to do with getting products into the hands of customersโ€ฆ

2022 Delivery and Retail Trends
April 18, 2022 at 5:40 pm

Retail has significantly changed in recent years. Consumers were already moving away from in-person retailing before the pandemic hit, and it's a shift that has picked up considerably since then. For those remaining brick-and-mortar stores, technical advances have been employed to keep customers happy โ€” and keep them coming back. Many of the biggest trendsโ€ฆ

Driving CX Through Drop-Shipping: Key Considerations for SMBs
April 14, 2022 at 3:43 pm

For small-to-medium businesses (SMBs), exceptional customer experiences are the key to building and growing a loyal customer base. Experiences like faster delivery options are attractive to customers, but as technological and cultural preferences evolve, it can be challenging for SMBs to keep up without sacrificing quality of service. As superior customer experiences canโ€™t exist withoutโ€ฆ

Your Guide to Managing Carriers and Spot Quotes
April 11, 2022 at 12:21 pm

The past 24 months have been challenging and, as a supply chain professional, you know this better than anyone else. Youโ€™ve seen the pandemicโ€™s economic impact first-hand by battling labor shortages, supply uncertainties, inflationary forces, and limited carrier capacity โ€” all while trying to solve for a dramatic increase in consumer demand and online buyingโ€ฆ

Fleet Management Technology: Driving Freight Efficiency and Safety
March 24, 2022 at 12:17 pm

Prior to 2020, the gradual shift from brick-and-mortar to e-commerce shopping had already begun. The pandemic, however, accelerated this shift as more consumers elected to shop online. The U.S. e-commerce forecast had online sales growing by double digits โ€”โ€ฏ17.9 percent year-over-year โ€”โ€ฏin 2021. Online sales were forecast to reach $933.30 billion last year, accounting forโ€ฆ