Shipping

While same-day and scheduled delivery options are ideal, they're not without their challenges. Elevated delivery service of any kind takes extra effort, but the results are more than worth it. Some mistakes are unavoidable and many consumers understand that, as roughly 50 percent of shoppers would give a retailer a second chance after a poor…

The U.S. Postal Service filed a notice Wednesday of a temporary price hike for this year’s peak holiday season, which it said would help cover extra handling costs. The agency said the adjustment was approved by its board of governors and is now pending review by the Postal Regulatory Commission. The price increase would go…

To rise above the competition, whether online or in-store, retailers need to ensure their customer experience remains consistent throughout the shopping journey, all the way to the consumer’s front door. Recent reports indicate that “one in three shoppers now expects same-day delivery,” and that “90 percent of consumers now see two- or three-day delivery as the…

These past two years have cemented consumers' behavior of turning to e-commerce for their shopping needs. In fact, it's estimated that 95 percent of all purchases will take place online by 2040. Exceptional customer experiences and speedy fulfillment and distribution are not just lofty goals — they're the expectations of every online shopping experience. However,…

Amazon.com announced on Monday that Prime members in some U.S. metro areas can now get same-day delivery from select retail stores. At launch, members in Atlanta; Chicago; Dallas; Las Vegas; Miami; Phoenix; Scottsdale, Ariz.; Seattle; and Washington, D.C. can shop from PacSun, GNC, SuperDry, and Diesel on the Amazon app and Amazon.com and receive their items the…

There's nothing quite like that feeling of a package arriving. Whether it's new workout gear from a far off boutique or a poke bowl from down the street, discovering your order has arrived at your door on time is always a delight. From a consumer's point of view, the process of receiving what you ordered…

There's an urgent need to increase sustainable shipping practices among e-commerce retailers. Research shows e-commerce has grown two to five times faster than before the pandemic. And while this surge in online shopping has been positive for retailers, fulfilling these orders has material consequences for the environment. In fact, the World Economic Forum predicts emissions…

While retailers and logistics organizations have been grappling with home delivery challenges for years, the ripple effect of the pandemic-driven global supply chain disruptions, coupled with the ever-widening appeal of e-commerce, has created a “make-or-break” situation for e-commerce retailers. Indeed, a new study by Descartes and SAPIO Research of 8,000 North American and European consumers…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Devon Russell discuss an article recently published by Total Retail titled, “To Build Customer Loyalty, Focus on Getting Back to the Basics of Last Mile Delivery,” authored by Lukas Kinigadner, CEO and co-founder of Anyline. Getting the last-mile delivery process right is critical to…

Shipping speeds matter. As more and more people turn to online shopping instead of taking a trip to the store, consumer expectations are changing. With e-commerce marketplaces such as Amazon.com offering same-day and one-day shipping options, consumers are shifting their expectations to follow suit. According to a 2021 survey conducted by the Retail Industry Leaders…