Shipping

Same-Day and Scheduled Delivery Are Now Consumer Mandates. Are You Prepared?
August 11, 2022 at 10:50 am

To rise above the competition, whether online or in-store, retailers need to ensure their customer experience remains consistent throughout the shopping journey, all the way to the consumerโ€™s front door. Recent reports indicate that โ€œone in three shoppers now expects same-day delivery,โ€ and that โ€œ90 percent of consumers now see two- or three-day delivery as theโ€ฆ

What Consumers Expect From Their Delivery Experiences
August 4, 2022 at 3:03 pm

These past two years have cemented consumers' behavior of turning to e-commerce for their shopping needs. In fact, it's estimated that 95 percent of all purchases will take place online by 2040. Exceptional customer experiences and speedy fulfillment and distribution are not just lofty goals โ€” they're the expectations of every online shopping experience. However,โ€ฆ

Amazon Announces Same-Day Delivery From Select Retail Brands
August 1, 2022 at 5:27 pm

Amazon.com announced on Monday that Prime members in some U.S. metro areas can now get same-day delivery from select retail stores. At launch, members in Atlanta; Chicago; Dallas; Las Vegas; Miami; Phoenix; Scottsdale, Ariz.; Seattle; and Washington, D.C. can shop from PacSun, GNC, SuperDry, and Diesel on the Amazon app and Amazon.com and receive their items theโ€ฆ

4 Ways to Improve Last Mile Delivery
July 7, 2022 at 11:11 am

There's nothing quite like that feeling of a package arriving. Whether it's new workout gear from a far off boutique or a poke bowl from down the street, discovering your order has arrived at your door on time is always a delight. From a consumer's point of view, the process of receiving what you orderedโ€ฆ

4 Ways Retailers Can Embrace Sustainable Last-Mile Delivery
June 16, 2022 at 4:48 pm

There's an urgent need to increase sustainable shipping practices among e-commerce retailers. Research shows e-commerce has grown two to five times faster than before the pandemic. And while this surge in online shopping has been positive for retailers, fulfilling these orders has material consequences for the environment. In fact, the World Economic Forum predicts emissionsโ€ฆ

Poor Home Delivery Performance: A Wakeup Call for Retailers
June 8, 2022 at 11:03 am

While retailers and logistics organizations have been grappling with home delivery challenges for years, the ripple effect of the pandemic-driven global supply chain disruptions, coupled with the ever-widening appeal of e-commerce, has created a โ€œmake-or-breakโ€ situation for e-commerce retailers. Indeed, a new study by Descartes and SAPIO Research of 8,000 North American and European consumersโ€ฆ

How to Impact CX and Customer Loyalty Through Last-Mile Delivery
June 2, 2022 at 4:17 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Devon Russell discuss an article recently published by Total Retail titled, โ€œTo Build Customer Loyalty, Focus on Getting Back to the Basics of Last Mile Delivery,โ€ authored by Lukas Kinigadner, CEO and co-founder of Anyline. Getting the last-mile delivery process right is critical toโ€ฆ

How to Optimize Your Supply Chain for Shipping Lead Times
June 2, 2022 at 2:52 pm

Shipping speeds matter. As more and more people turn to online shopping instead of taking a trip to the store, consumer expectations are changing. With e-commerce marketplaces such as Amazon.com offering same-day and one-day shipping options, consumers are shifting their expectations to follow suit. According to a 2021 survey conducted by the Retail Industry Leadersโ€ฆ

Hyperlocal Delivery Solves Retail Challenges Related to Rising Fuel Prices, Speediness
May 31, 2022 at 5:48 pm

Supply chain challenges are nothing new for businesses of all kinds, especially retailers. Rising gas prices have added fuel to that fire, increasing the price of getting goods to their destination. One emerging solution is hyperlocal batching and fulfillment, which reduces the distance goods must travel and the total delivery miles driven. Ultimately, this strategyโ€ฆ

Enhancing the Last Mile for Retail Customer Satisfaction
May 24, 2022 at 1:14 pm

Buying goods online is now easier than ever before โ€” but customers expect a smooth shopping experience at every step. The e-commerce industry is growing at a rate of about 20 percent per year. In fact, itโ€™s estimated that this year alone, it will account for $1.0 trillion in the United States. But how oftenโ€ฆ