Shipping

If we can agree that Nike has done a decent job with checkout optimization, then we can agree on the lessons to be learned from what it has done with checkout. But there's more to the story than just sleek designs and fancy shoes. It's all about the power of choice! A couple of mind-boggling…

Amazon.com is delivering its largest selection of products to U.S. Prime members at the fastest speeds ever, according to a blog posted yesterday by Doug Herrington, CEO of Worldwide Amazon Stores. "With more than 300 million items available with free Prime shipping and tens of millions of the most popular items available with free same-day or…

UPS and the Teamsters union representing about 340,000 workers at the package carrier on Tuesday said they reached a preliminary labor deal that includes raises for both full- and part-time workers and narrowly avoids a potential strike that could have started next week. The agreement is worth $30 billion, according to Teamsters General President Sean O’Brien. Workers…

It's impossible to ignore the prominence of sustainability discourse in today's society — it's ubiquitous and omnipresent. The marked shift in the perception of consumers and businesses towards this issue is not only noticeable, but also intensifying. Ambitious objectives in the coming decades and beyond are concentrated on making considerable leaps in our thought processes,…

E-commerce and online deliveries are at an all-time high, with sales increasing 20-fold since 2000, according to the EPA. Consumers embraced delivery for safety during the pandemic, and they’re finding that the convenience is keeping delivery just as popular today. With this demand, consumers are also paying attention to the environmental impacts of delivery on…

Over the last few years, the norms of commerce, work and everyday life have been turned upside down, prompting customers and brands to re-establish how they connect. With 94 percent of customers saying that how they're treated influences their decision to buy from a company, it’s never been more critical to get the experience right.…

Imagine a shopper is getting ready to throw a party to celebrate their child’s college graduation. They may shop around several retailers' stores and websites before ordering new backyard furniture for the event. If the retailer that the shopper chose delivers the furniture after the party, the shopper will likely avoid that retailer in the…

Amazon.com plans to tap thousands of U.S. small businesses, from bodegas to florists, to deliver its packages by the end of the year, Axios is first to report. On Monday, the e-commerce giant will start actively recruiting existing small businesses in 23 states including Alabama, Alaska, Arkansas, California, Florida, Iowa, Indiana, Illinois, Massachusetts, Minnesota, North…

Today’s brands are enjoying a once-in-a-century gold rush predominantly sparked by rapid digital growth and a discernible willingness on the part of consumers to take their shopping experiences, even those once thought to be sacred to brick-and-mortar retail, into an e-commerce environment. Add to that a seemingly endless number of sales and distribution channels —…

The way we shop has changed dramatically over the past few years. E-commerce acceleration has given consumers endless options for shopping and delivery. While this shift to a new shop-from-anywhere economy has made our lives more convenient, it has come at an environmental cost that consumers are increasingly aware of. In fact, a recent consumer…