Shipping
December 11, 2017 at 1:11 pm
There are many reasons why customers opt to use parcel lockers, but the greatest appeal is that they're convenient and cheaper than home delivery. Customers not only want to use these click-and-collect solutions as a final-mile delivery option, but also as a way to handle returns. To gain a competitive advantage and offer customers the…
December 8, 2017 at 11:52 am
Wal-Mart said on Wednesday that an increase in online orders have caused delays in its distribution network, according to Reuters. "The week of Thanksgiving is an incredibly busy time for all of retail. With massive volume going through our system, there were some orders that took extra time, much like other major e-commerce sites,” Wal-Mart…
December 1, 2017 at 11:20 am
Most online retailers start their businesses with lots of passion, little (if any) shipping knowledge and a small space to work out of (usually an extra bedroom or living room). When you first start to build out your shipping process, it’s easy to just stick to the first system in order to get the shipments…
November 20, 2017 at 11:39 am
Amazon.com has quietly launched an app designed to help delivery drivers get in and out of its warehouses faster, according to CNBC. The app, called Relay, debuted late last month and is available on Apple and Android devices. Drivers enter cargo information into the app, allowing them to check in with a QR code and…
November 10, 2017 at 9:39 am
FedEx, UPS and the U.S. Postal Service provide their customers with real-time shipment updates. They also give merchants access to many shipping service types — e.g., next-day, two-day, three-day, ground, and more. Similarly, online retailers can and should offer shipping choices to their customers. For example, Amazon.com, the king of e-commerce fulfillment, gives customers multiple…
November 8, 2017 at 12:02 pm
Today’s shoppers expect lightning-fast shipping speed. That's not news to anyone within the retail industry. Amazon.com knows it, brands know it, and retailers know it. But how fast exactly do consumers expect online orders to arrive? Less than two days, according to a recent Deloitte study. The study found that 83 percent of consumers define…
November 2, 2017 at 12:26 pm
Best Buy said in blog post on Monday that it's offering free shipping on all online orders during the holiday season. For the third straight year, the electronics retailer said it would waive the $35 minimum order for free shipping it maintains the rest of the year from Oct. 30 to Dec. 25. Best Buy…
October 31, 2017 at 9:24 am
If you’re not offering free shipping, you’re missing out on the chief deciding factor for 90 percent of online shoppers. Last year’s Walker Sands’ Future of Retail study found that for 90 percent of respondents, free shipping is the top incentive that will make them shop online more. In fact, it’s been that way for decades.…
October 25, 2017 at 10:21 am
Amazon.com has launched Amazon Key, an in-home delivery service exclusively for Amazon Prime members. The service relies on Amazon’s new Cloud Cam and compatible smart lock. The Verge reports the camera is the hub, connected to the internet via home Wi-Fi. Then, the camera talks to the lock over Zigbee, a wireless protocol used by…
October 16, 2017 at 6:22 pm
This year, Christmas Eve falls on a Sunday. This raises problems for retailers since traditional carriers such as UPS and FedEx don’t deliver on Sundays. With nearly 9 percent of consumers waiting until Christmas Eve to complete holiday shopping, how can retailers get those last-minute e-commerce buyers their gifts in time for Christmas morning? Roadie,…
