Shipping

In a world where customer experience (CX) is paramount, harnessing the power of personalized shipping can be a game-changer for retailers seeking to create lasting customer relationships. Today’s online shoppers consider the shipping experience to be a key component of their CX, with 90 percent of respondents stating that it accounts for at least half…

Walmart announced last week that it's teaming up with Wing, an on-demand drone delivery provider powered by Google’s parent company, Alphabet, to offer drone delivery from two stores in the Dallas metro area in the coming months. The move will enable the retail giant to deliver products to an additional 60,000 homes in under 30…

While holiday shopping sprees are still months away, it’s prime time for brands to evaluate their fulfillment needs. Whether a brand is in the market for a new third-party logistics (3PL) partner or plans to bring on additional fulfillment support to manage peak season, it’s critical they conduct their due diligence now. Before diving head…

Amazon.com has revived its shipping service, paused during COVID-19's onset, competing with FedEx and UPS. Amazon Shipping lets sellers ship Amazon and external platform orders. Businesses must sell on Amazon to be eligible for the service. Amazon already provides shipping to merchants who use its storage and delivery service, Fulfillment by Amazon. Amazon Shipping allows…

If we can agree that Nike has done a decent job with checkout optimization, then we can agree on the lessons to be learned from what it has done with checkout. But there's more to the story than just sleek designs and fancy shoes. It's all about the power of choice! A couple of mind-boggling…

Amazon.com is delivering its largest selection of products to U.S. Prime members at the fastest speeds ever, according to a blog posted yesterday by Doug Herrington, CEO of Worldwide Amazon Stores. "With more than 300 million items available with free Prime shipping and tens of millions of the most popular items available with free same-day or…

UPS and the Teamsters union representing about 340,000 workers at the package carrier on Tuesday said they reached a preliminary labor deal that includes raises for both full- and part-time workers and narrowly avoids a potential strike that could have started next week. The agreement is worth $30 billion, according to Teamsters General President Sean O’Brien. Workers…

It's impossible to ignore the prominence of sustainability discourse in today's society — it's ubiquitous and omnipresent. The marked shift in the perception of consumers and businesses towards this issue is not only noticeable, but also intensifying. Ambitious objectives in the coming decades and beyond are concentrated on making considerable leaps in our thought processes,…

E-commerce and online deliveries are at an all-time high, with sales increasing 20-fold since 2000, according to the EPA. Consumers embraced delivery for safety during the pandemic, and they’re finding that the convenience is keeping delivery just as popular today. With this demand, consumers are also paying attention to the environmental impacts of delivery on…

Over the last few years, the norms of commerce, work and everyday life have been turned upside down, prompting customers and brands to re-establish how they connect. With 94 percent of customers saying that how they're treated influences their decision to buy from a company, it’s never been more critical to get the experience right.…