Shipping
March 18, 2019 at 11:39 am
How does the delivery experience impact customer loyalty? According to recent MetaPack research of more than 3,500 consumers in North America and Europe, if retailers get the basics right, enable customers to curate their own deliveries, and meet their needs and interests quickly, customers will reward them with long-term commitment and repeat orders. Findings of…
February 15, 2019 at 10:36 am
Here are some strategies that may help you to mitigate the effect of this year’s increases on your overall shipping costs.
February 13, 2019 at 12:24 pm
The government may be back in session, but the trade war with China is continuing to disrupt the economy in 2019. Businesses that seek growth in times of turmoil will face steep challenges this year and beyond. Increased customs fees and longer processing times have thrust most companies into unfamiliar territory. Without experience in international…
February 7, 2019 at 12:51 pm
In 2019, the only thing that’s certain for retailers anymore is this: the traditional business model isn’t working anymore. With 51 percent of Americans now preferring to do their shopping online rather than in person, retailers need to drastically change their business models to keep their customers coming back to their brick-and-mortar stores — or…
February 6, 2019 at 11:23 am
Retailers and brands that want to thrive in this era cannot leave the critical last mile to chance.
January 25, 2019 at 10:32 am
The 8,000 truckers who work for Walmart are getting a raise, with average pay soon approaching $90,000 a year, as the company looks to hire hundreds more drivers amid an ongoing shortage of truck drivers. Walmart's bid to recruit more truck drivers had it running national TV ads in the fall, shortening the hiring process, and offering…
January 23, 2019 at 10:05 am
Total Retail recently released its 50 Best Retail Tips of 2018 report, featuring valuable insights from our e-newsletter (Total Retail Report) and website over the course of last year. The 50 best tips were chosen by Total Retail's editorial team, and they cover nearly facet of running a successful retail business in 2019 and beyond.…
January 15, 2019 at 7:27 am
In last year's fourth quarter, the U.S. Postal Service proposed a 9 percent to 12 percent increase in shipping fees for all shippers (including FedEx, UPS, Amazon.com), which could impact retailers in a big way. Consumers expect free shipping, but it’s getting harder for retailers to offer. And it’s already tough enough to compete with…
January 4, 2019 at 9:03 am
In this episode of Retail Right Now, Joe Keenan offers five predictions for the retail industry in 2019, from a variety of sources.
December 19, 2018 at 2:19 pm
UPS predicts an early spike in product returns this holiday season. The parcel carrier expects 1.5 million packages to be returned today (Dec. 19), ahead of the Christmas holiday, reports CNBC. In previous years, returns have spiked at the beginning of the new year, with Jan. 3 usually the busiest day for returns. UPS credits…
