Search Engine Marketing

For many years, Jim Ruma, founder of the Ruma’s Fruit & Gift Basket World catalog, was a self-described “one-man band.” Eventually, however, as his company grew, he had to “let go” and allow employees to run the daily operations so he could plan the company’s next level. In a presentation Ruma gave during the recent NEMOA conference in Cambridge, Mass., Ruma outlined several tips for other entrepreneurial catalog owners also looking to take that next step. 1. Wean yourself off micromanaging. It’s hard for most entrepreneurial catalog founder/owners to let others do what they’ve done for years. But, as Ruma pointed out, “If you don’t

Catalogers and other search advertisers are justly concerned about click fraud. Click fraud is when a person (or computer) imitates a legitimate user clicking on a pay-per-click ad, without actual interest in the ad’s target. Like Justice Potter Stewart’s definition of pornography — “I know it when I see it” — click fraud escapes precise definition. To know when a click is fraudulent, one needs to know the clicker’s internal motivation for clicking or be able to prove the clicker was an automated ’bot. Most experts agree that few individual clicks are “good” or “bad.” Instead, investigators assign quality scores that indicate the probability

Search engine optimization (SEO) is an art as well as a science. As with any scientific discipline, it requires rigor. The results need to be reproducible, and you have to take an experimental approach — so not too many variables are changed at once. Otherwise, you won’t be able to tell which changes were responsible for the results. You can glean a lot about SEO best practices, latest trends and tactics from SEO blogs, forums and e-books. But it can be hard to separate the wheat from the chaff, to know with any degree of certainty that a claim will hold true. That’s where

In a recent survey by the Performics performance marketing unit of DoubleClick, most respondents said that customers turned to search engines earlier in the purchase process than in years past. Although the shift indicates a significant shift in shopping behavior, there wasn’t a notable shift in buying behavior, according to companies queried in the Performics 50 Index. Some of the most noteworthy findings include the following: 4 total sales from search engine marketing programs grew as search spend increased 4 total Q4 revenue attributed directly to search increased by 43 percent over Q4 2005 4 overall search-attributed sales for all of 2006 increased by

Many of the most successful Web marketers use site search applications known as “searchandising,” which customizes their search and navigation with merchandising. A new research report from Aberdeen Group for e-commerce software provider Mercado Software shows that online retailers that use searchandising tools can boost sales, conversion rates and average order values. Here are four tips from the report, “Web Site Search: Revenue in the Results,” to help catalogers and other online marketers achieve the best results possible using searchandising applications. 1. Customize, it pays off. A whopping 86 percent of companies who achieved moderate to extensive customization to fit their products or

An effective search engine optimization strategy isn’t just about having the right products in the right place when customers are looking for them. Site content and the way in which you present and link to products on your site all contribute to higher rankings in search engine results. In a whitepaper, “20 Organic Search Marketing Tips,” distributed at the eTail conference held earlier this month in Palm Desert, Calif., search marketing services and content provider LifeTips offered the following tips on providing better content and increasing the popularity of your site. 1. Don’t provide content, provide solutions. More than just information relevant to your brand,

As you work to improve conversion rates across your online marketing programs in 2007, consider the following five steps for more effective search engine marketing ad copy, offered by search marketing firm MoreVisibility, in a recent whitepaper. 1. Use the paid keyword in the ad. In both Google AdWords and MSN AdCenter, if you include in your ad the search term your potential customer used to trigger your ad, the keyword will be bolded, which helps them stand out on the page, the whitepaper’s authors write. 2. Make a unique and immediate call to action. Your call to action should invite the searcher to

Problem: Organize.com sought to merchandise its site search results. Solution: It employed a site search software platform. Results: Online orders increased 60 percent in the first month. When Organize.com first employed an onsite search program in 1999, officials at the company believed the Yahoo! solution they implemented was state-of-the-art. Fast forward to the middle of 2005, and what was once a top-of-the-line technological breakthrough had become obsolete. Search results often were randomly displayed, and Organize.com was unable to track whether customers were using search to purchase. Organize.com wanted a solution that allowed its merchandisers to be able to decide which products were most relevant to customers’ searches,

There’s a very thin line that ties together the two catalogs produced out of 132 Robin Hill Road in Santa Barbara, Calif. Founded in 1994 as Surf to Summit, a B-to-B catalog of kayakin g equipment, the company in 2001 spun off After 5, a consumer catalog of quirky — often wacky — products for wine and martini parties. After 5 came to life after the company found that its customers were responding briskly to the cocktail party-related novelties that it first offered almost as an afterthought in Surf to Summit. But that’s where any similarities between the two catalogs end. Although the

You’ve hired a terrific agency to design your Web site. You have competent programmers putting it together so it’s fast, clean and bug-free. You’ve registered your site into every search engine known to mankind (to date). But nobody’s finding you, and visits are light and non-productive. What could be wrong? You may be suffering from the “My creative’s all wrong for my search engine” blues. And you’re not alone. If your site was developed more than two years ago, it’s probably not up to speed on how to be attractive to today’s crawlers. In this, my first column for Catalog Success, I won’t cover